Kickback Host: Elevate Guest Experience & Service

druryhotels; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling and PTO

Mentorship and career growth

Health & well-being benefits

401(k) retirement plan

Award-winning workplace

Job summary

Drury Inn & Suites - Charlotte, NC is hiring a kitchen/guest-services teammate to support the 5:30 Kickback and deliver exceptional hospitality. You will help with food preparation, clean-up, and maintaining a welcoming lobby area, while upholding food safety standards.

Responsibilities include stocking supplies, conducting inventory, answering guest questions with knowledge of the hotel and local events, and ensuring a warm, friendly service attitude.

Qualifications

• Knowledge of hotel accommodations and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm, friendly manner when communicating with guests and creating a happy atmosphere.
• Ability to speak and receive direction in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest's questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Hotel knowledge

Inventory management

Guest service

English proficiency

Job description

Drury Inn & Suites - Charlotte, NC is hiring a kitchen/guest-services teammate to support the 5:30 Kickback and deliver exceptional hospitality. You will help with food preparation, clean-up, and maintaining a welcoming lobby area, while upholding food safety standards.

Responsibilities include stocking supplies, conducting inventory, answering guest questions with knowledge of the hotel and local events, and ensuring a warm, friendly service attitude.