Kickback Host

Drury Hotels; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Mentorship and internal promotions

Medical, dental, vision, prescription,

Life and disability insurance

Job summary

Drury Plaza Hotel in Pigeon Forge, Tennessee, is hiring for a guest services-focused role at our property. You will manage the 5:30 Kickback, ensure kitchen and lobby cleanliness, and maintain food safety and stocking levels while delivering the warm, welcoming Drury hospitality to guests.

Strong English communication is required. We offer incentives, flexible scheduling, paid time off, hotel discounts, and room nights, plus growth opportunities through mentorship and internal promotions.

Qualifications

• Knowledge of hotel accommodations, the community, and hotel services.
• Ability to conduct accurate inventory of food items and calculate order levels.
• Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere.
• Ability to speak and receive direction (written and verbal direction) in English.

Responsibilities

• Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• See to it that the kitchen and lobby area are clean and well organized.
• Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Answer guest's questions using your knowledge of the hotel, area, and events.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Hotel knowledge

Inventory calculations

Guest service

English proficiency

Job description

Property Location:
Drury Plaza Hotel - 140 Jake Thomas Road , Pigeon Forge, Tennessee 37863

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• - Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• - Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
• - Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• - Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• - Retirement - Company-matched 401(k)
• - Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Make our complimentary 5:30 p.m. Kickback "happy hour" ... well, happy for our guests.

• - Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
• - See to it that the kitchen and lobby area are clean and well organized.
• - Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
• - Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• - Answer guest's questions using your knowledge of the hotel, area, and events.
• - Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, energetic communicators with these qualifications.

• - Knowledge of hotel accommodations, the community. and hotel services
• - Ability to conduct accurate inventory of food items and calculate order levels
• - Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
• - Ability to speak and receive direction (written and verbal direction) in English

Rise. Shine. Work Happy.

Hiring Immediately!