KIA SERVICE ADVISOR

Hyman Bros. Automobiles; Midlothian (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a detail-oriented Service Advisor to enhance customer satisfaction and streamline service operations. This role involves greeting customers, obtaining vehicle information, and preparing accurate cost estimates for maintenance and repairs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking abilities and a commitment to integrity. Join a growing organization that values exceptional service and offers comprehensive benefits, including health, dental, and vision insurance, along with a 401K plan. If you are passionate about delivering outstanding customer experiences, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Qualifications

• Proven experience in customer satisfaction as a Service Advisor or similar role.
• Ability to multitask in a fast-paced environment with high energy.

Responsibilities

• Greet customers and obtain vehicle information promptly.
• Prepare accurate cost estimates and monitor vehicle progress.

Skills

Customer Satisfaction

Multitasking

Integrity

Communication Skills

Tools

CDK

Job description

Hyman Bros. Kia in Midlothian, VA, seeks an organized and detail-oriented Service Advisor. Please note that we are closed on Sundays. This is an excellent opportunity for the right candidate!

Your Responsibilities:

1. Greet customers promptly
2. Obtain customer and vehicle information
3. Clearly report all vehicle symptoms as described by the customer
4. Determine and recommend necessary maintenance based on the vehicle's age, mileage, and history
5. Prepare a complete and accurate estimate of costs for labor and parts
6. Establish follow-up times
7. Monitor the progress of each vehicle throughout the day, keeping customers frequently updated
8. Verify that the final invoice matches the work performed on the repair order
9. Explain all completed work and charges to customers

Qualifications:

1. Proven experience achieving exceptional customer satisfaction as a Service Advisor, Assistant Lane Manager, or Service Consultant is essential
2. The ability to multitask in a fast-paced environment is a must
3. Above-average energy level and a desire for a long-term career with a growing organization
4. Personal and professional integrity are important
5. CDK computer experience is a plus, but we are willing to train the right candidate
6. Punctuality is essential

We Offer:

1. Health, Dental, Vision, and Life Insurance
2. 401K

Gary Shively Kia Service Manager