Financial Services Specialist 1 - Remote - Texas

Nordstrom; Frisco (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

Une prestigieuse entreprise de vente au détail recherche un représentant du service client pour une position entièrement à distance. Le candidat idéal aura au moins un an d'expérience dans le service client et une capacité à gérer des interactions complexes tout en se maintenant motivé à distance. L'entreprise offre de généreux avantages et une culture axée sur le service à la clientèle.

Benefits

Indemnité de télétravail de 50$/mois

Avantages médicaux et dentaires

Retraite

Temps de congé payé

Environnement de travail flexible

Qualifications

• Minimum 1 an d'expérience en service client.
• Capacité à gérer un volume élevé d'appels.
• Environnement de travail autonome avec un espace de bureau calme.

Responsibilities

• Répondre aux demandes complexes des clients par téléphone.
• Traiter les demandes de nouvelle demande de compte.
• Effectuer des vérifications de transactions et de paiements.

Skills

Service client

Analyse

Résolution de problèmes

Communication

Job description

Employer Industry: Retail Services

Why consider this job opportunity:
- Eligible to earn incentives once graduated from training
- Work from home subsidy of $50/month
- Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
- Opportunity to work in a fully remote position with flexible scheduling
- Engage in a supportive environment that values Legendary Customer Service
- Chance to be part of a reputable organization with over 100 years of service excellence

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries using advanced knowledge of various financial products
- Troubleshoot customer inquiries related to online enrollment and other online issues
- Enter and review new account applications from multiple channels
- Process and review transactions, credit line increase requests, and payments
- Perform additional duties as assigned by leadership

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to handle a high volume of calls with attention to detail and accuracy
- A quiet, distraction-free, secure workspace
- High level of self-motivation and ability to work autonomously in a virtual environment
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Demonstrated computer experience and technical troubleshooting skills
- Ability to navigate through multiple systems simultaneously with dual monitors
- Clear and professional communication skills, both verbally and written

#RetailJobs #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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