Keyholder: Sales & Service Leader

Robert Graham; Scottsdale (AZ); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham is looking for a dedicated Keyholder to support overall store sales, supervise staff and merchandise, and promote a high-level customer experience that reflects the Robert Graham brand.

The ideal candidate communicates effectively, has a passion for fashion, and is available for weekends and holidays. You will lead by example on the selling floor, help develop sales techniques, and ensure world-class service with a focus on building local customer relationships.

Qualifications

• Experience in retail sales leadership and team motivation.
• Strong customer service focus with the ability to build relationships.
• Knowledge of fashion trends and product knowledge.
• Ability to supervise staff and manage store operations.

Responsibilities

• Meet sales goals and motivate staff to achieve productivity targets.
• Develop associates' sales techniques and elevate service levels.
• Demonstrate deep product knowledge across merchandise categories.
• Lead on the selling floor and collaborate to identify marketing opportunities.
• Plan events/incentives to grow the local customer base.
• Provide world-class customer service and manage client communications.
• Resolve customer issues promptly and effectively.
• Assist with returns, exchanges, and defective merchandise handling.
• Empower staff to make customer-focused decisions that reflect the brand.

Skills

Sales leadership

Customer service

Communication skills

Fashion knowledge

Staff supervision

Event planning

Job description

Robert Graham is looking for a dedicated Keyholder to support overall store sales, supervise staff and merchandise, and promote a high-level customer experience that reflects the Robert Graham brand.

The ideal candidate communicates effectively, has a passion for fashion, and is available for weekends and holidays. You will lead by example on the selling floor, help develop sales techniques, and ensure world-class service with a focus on building local customer relationships.