Keyholder - Luxury Brand Sales, Commission Eligible

Robert Graham; Pottstown (Montgomery County); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Descripción de la vacante

Robert Graham is seeking a dedicated Keyholder to support overall sales in the store, coach staff, manage merchandise, and deliver outstanding customer service, while promoting a strong sales culture and brand experience.

The role emphasizes leadership on the selling floor, collaboration with management on marketing opportunities, and event planning to grow the local customer base, including weekend and holiday coverage.

Formación

• Meet sales goals and motivate staff to achieve productivity targets.
• Develop associates' sales techniques with elevated levels of service.
• Demonstrate in-depth product knowledge and brand fluency.
• Lead on the selling floor and collaborate to identify marketing opportunities.
• Help develop events to grow the local customer base.

Responsabilidades

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy
• Hold Store Key

Conocimientos

Sales leadership

Customer service

Merchandise knowledge

Communication skills

Weekend/holiday availability

Store operations supervision

Descripción del empleo

Robert Graham is seeking a dedicated Keyholder to support overall sales in the store, coach staff, manage merchandise, and deliver outstanding customer service, while promoting a strong sales culture and brand experience.

The role emphasizes leadership on the selling floor, collaboration with management on marketing opportunities, and event planning to grow the local customer base, including weekend and holiday coverage.