KEYHOLDER, ROBERT GRAHAM - SAWGRASS MILLS

Robert Graham; Florida; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham in Florida is seeking a Keyholder to support store sales, staff, and customer service while promoting a high-energy brand experience.

The role emphasizes meeting sales goals, coaching associates, and delivering world-class service, with weekend and holiday availability and eligibility for commissions and employee discounts.

You will partner with the Store Manager on events to grow the local customer base and maintain thorough product knowledge to drive confident selling.

Qualifications

• Meet sales goals and motivate staff to meet productivity goals.
• Develop associates' sales techniques and utilize elevated service to maximize sales.
• Demonstrate in-depth knowledge of merchandise with strong product knowledge.
• Lead on the selling floor and collaborate with management on opportunities to support sales.
• Work with Store Manager to plan events/incentives to grow the local customer base.

Responsibilities

• Ensure all associates provide high level customer service to achieve World Class standards.
• Maintain client books and client database; respond to client inquiries and issues.
• Resolve client problems and complaints quickly and effectively.
• Assist sales staff with customer service issues such as returns and defective merchandise.

Skills

Sales leadership

Customer service

Product knowledge

Communication skills

Staff supervision

Weekend availability

Job description

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key
• *This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer