KeyHolder, Robert Graham - Scottsdale Fashion Square

Robert Graham; Scottsdale (AZ); Presencial; USD 38 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

Resumo da oferta

Robert Graham is looking for a dedicated Keyholder to support overall store sales, supervise staff and merchandise, and promote a high-level customer experience that reflects the Robert Graham brand.

The ideal candidate communicates effectively, has a passion for fashion, and is available for weekends and holidays. You will lead by example on the selling floor, help develop sales techniques, and ensure world-class service with a focus on building local customer relationships.

Qualificações

• Experience in retail sales leadership and team motivation.
• Strong customer service focus with the ability to build relationships.
• Knowledge of fashion trends and product knowledge.
• Ability to supervise staff and manage store operations.

Responsabilidades

• Meet sales goals and motivate staff to achieve productivity targets.
• Develop associates' sales techniques and elevate service levels.
• Demonstrate deep product knowledge across merchandise categories.
• Lead on the selling floor and collaborate to identify marketing opportunities.
• Plan events/incentives to grow the local customer base.
• Provide world-class customer service and manage client communications.
• Resolve customer issues promptly and effectively.
• Assist with returns, exchanges, and defective merchandise handling.
• Empower staff to make customer-focused decisions that reflect the brand.

Conhecimentos

Sales leadership

Customer service

Communication skills

Fashion knowledge

Staff supervision

Event planning

Descrição da oferta de emprego

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include:

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have:

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key

• *This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer