KeyHolder, Robert Graham - 201-Houston Galleria

Centric Brands Inc.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Commission eligibility

Employee discount

Job summary

Robert Graham in Houston is seeking a determined Keyholder to support store sales, staff, and merchandise while promoting a strong sales culture.

You will ensure world-class customer service, manage client books, and collaborate with Store Manager to plan events and grow the local customer base. Weekend and holiday availability required.

This role offers commission eligibility and an employee discount, with opportunities for growth within the brand.

Qualifications

• Strong customer service experience in a retail setting.
• Excellent communication and interpersonal skills.
• Knowledge of fashion trends and product lines.
• Ability to support management with scheduling and staff supervision.

Responsibilities

• Meet sales goals and motivate staff to achieve productivity targets.
• Develop associates' selling techniques and product knowledge.
• Demonstrate leadership on the selling floor and identify marketing opportunities.
• Plan events/incentives to grow the local customer base.
• Provide world-class service and manage client books and client relationships.

Skills

Customer service

Communication

Fashion knowledge

Weekend availability

Staff supervision

Job description

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals


• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales


• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company


• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales


• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards


• Ensure staff maintains constant client communication through referring to client books and client database


• Resolve all client problems and complaints quickly and effectively


• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.


• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

• Is dedicated to meeting the expectations and requirements of internal and external customers


• Gets first-hand customer information and uses it for improvements in products and services


• Acts with customers in mind; establishes and maintains effective relationships with customers


• Be knowledgeable and enthusiastic about fashion


• Excellent communication skills


• Availability to work weekends and Holidays and report to work on a timely fashion


• Ability to support management with supervision of scheduled staff in the store


• Hold Store Key

*This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer

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