KeyHolder, Robert Graham - Philadelphia Premium Outlets (Pottstown PA)

Robert Graham Designs; Pottstown (Montgomery County); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Employee discount

Job summary

Robert Graham in the United States seeks a Keyholder to support store sales, staff, and customer service while promoting a strong sales culture and brand experience. You will motivate the team, ensure exceptional service, and help expand the local customer base through events and talent development.

The right candidate demonstrates fashion enthusiasm, excellent communication, and the ability to supervise staff, including weekends and holidays.

Qualifications

• Dedicated to meeting internal and external customers' expectations.
• Uses client feedback to improve products and services.
• Establishes and maintains relationships with customers.
• Enthusiastic about fashion.
• Excellent communication skills.
• Availability to work weekends and holidays.
• Able to supervise scheduled staff in-store.
• Holds Store Key.
• Commission eligible with employee discount.

Responsibilities

• Meet sales goals and motivate staff to meet productivity targets.
• Develop associates' sales techniques and elevate service levels.
• Demonstrate in-depth product knowledge to grow the brand.
• Lead sales on the selling floor and identify marketing opportunities.
• Collaborate with Store Manager to plan events and grow the local market.
• Provide world-class service and maintain client books/database.
• Resolve customer problems quickly and effectively.

Skills

Customer service

Communication skills

Fashion knowledge

Staff supervision

Job description

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key
• This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer