Key Holder, Robert Graham - Forum Shops, LV

Robert Graham; Las Vegas (NV); Hybride; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Employee discount

Résumé du poste

Robert Graham in Las Vegas is seeking a motivated Keyholder to support store leadership, drive sales, and deliver exceptional customer service in a fast-paced luxury retail environment.

You will guide sales associates on product knowledge, manage client book activity, and collaborate with the Store Manager to plan events that grow the local customer base. Weekend and holiday availability is expected.

Qualifications

• Dedicated to meeting customer expectations and delivering world-class service.
• Ability to coach sales staff and improve selling techniques.
• Strong knowledge of fashion and product details to enhance customer experience.

Responsabilités

• Meet and exceed sales goals; motivate staff to achieve productivity targets.
• Demonstrate product knowledge and lead on the selling floor with leadership.
• Collaborate with Store Manager on events and local customer growth.
• Support client relationships using client books and databases.
• Resolve customer issues quickly and professionally.

Connaissances

Sales leadership

Customer service excellence

Communication skills

Store operations

Weekend availability

Description du poste

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include:

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have:

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key

*This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer

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