KeyHolder, Robert Graham - Sawgrass Mills

Robert Graham Designs; Florida; Vor Ort; USD 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Employee discount

Commission eligible

Zusammenfassung

Robert Graham Designs is seeking a Keyholder to support overall store sales, supervise staff, manage merchandise, and deliver a premium brand experience. You will collaborate with the Store Manager to drive productivity on the selling floor and participate in local market initiatives.

The ideal candidate embraces world-class service, builds relationships with clients, and schedules weekend hours and holidays. A commission-eligible role with employee discounts; equal opportunity employer.

Qualifikationen

• Demonstrate leadership on the selling floor to grow sales and customer loyalty.
• Deliver World Class Service standards across the store and maintain client books/databases.
• Show knowledge of merchandise and fashion trends to assist customers.

Aufgaben

• Meet sales goals and motivate staff to achieve productivity targets.
• Support development of associates' sales techniques and product knowledge.
• Demonstrate leadership on the selling floor and collaborate with management on marketing opportunities.
• Work with Store Manager to plan events and incentives to grow local customer base.
• Provide high-level customer service and resolve issues quickly and effectively.

Kenntnisse

Sales leadership

Customer service

Product knowledge

Communication

Weekend availability

Jobbeschreibung

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience.

Specific Responsibilities Would Include

SALES GENERATION

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key
• This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer