KeyHolder, Robert Graham - Palm Beach Gardens, Florida Full Time with Benefits

Robert Graham; Florida; Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Employee discount

Commission

Medical benefits

Résumé du poste

Robert Graham is seeking a Keyholder to support sales, staff, and merchandise in our Florida store. The role emphasizes delivering exceptional customer service, maintaining brand standards, and driving store performance. This full-time position includes commission eligibility and employee discounts.

The ideal candidate will be fashion-focused, possess strong communication skills, and be available on weekends and holidays to ensure consistent store operations and customer satisfaction.

Qualifications

• Excellent communication skills are essential.
• Knowledge of fashion trends and products is expected.
• Strong customer focus and relationship-building abilities.
• Ability to lead and motivate sales staff on the floor.

Responsabilités

• Meet sales goals and motivate staff to achieve productivity.
• Support development of associates' sales techniques and customer service standards.
• Demonstrate product knowledge and fluency in selling across all merchandise.
• Lead on the selling floor and collaborate with management on marketing opportunities.
• Develop events and incentives to grow the local customer base.

Connaissances

Excellent communication

Fashion knowledge

Customer focus

Leadership

Description du poste

About Us

ROBERT GRAHAM founded in 2001, is an American eclectic luxury men's and women's apparel brand. Robert Graham offers excellent career growth opportunities, competitive salaries and benefits within a dynamic work environment.

The Keyholder is responsible to support overall sales in the store, staff, merchandise and customer service, while promoting a sales culture to build productivity and passion for the brand. This position will ensure that all internal and external customers receive exemplary service and receive a positive store/brand experience. This is a full time role and offers competitive medical benefits, commission and company discounts.

Specific Responsibilities Would Include:

SALES GENERATION:

• Meet sales goals-Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company
• Demonstrate sales leadership for staff by playing an active role on the selling floor-collaborate with the management to identify marketing opportunities to support sales
• Work with the Store Manager to develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

CUSTOMER SERVICE:

• Ensure all associates provide the highest level of customer service to achieve World Class Service standards
• Ensure staff maintains constant client communication through referring to client books and client database
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
• Empower associates to make decisions in the customer's best interest that also support the Company's philosophy

Our Best Fit Candidate Would Have:

• Is dedicated to meeting the expectations and requirements of internal and external customers
• Gets first-hand customer information and uses it for improvements in products and services
• Acts with customers in mind; establishes and maintains effective relationships with customers
• Be knowledgeable and enthusiastic about fashion
• Excellent communication skills
• Availability to work weekends and Holidays and report to work on a timely fashion
• Ability to support management with supervision of scheduled staff in the store
• Hold Store Key

*This commission eligible position will receive a generous employee discount at Robert Graham.

Robert Graham is an equal opportunity employer

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