Keyholder (PT) - The Streets at Southpoint

UNTUCKit; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Training & development

Casual working environment

Wellness resources

Employee discounts

Job summary

UNTUCKit is seeking a results-driven retail leader to coach a sales team on the shop floor in Durham, NC. The role focuses on converting traffic to revenue, elevating customer experience, and mentoring staff to exceed goals.

You will build client relationships, manage daily operations, and uphold UNTUCKit standards across service and visual presentation. You will lead by example in achieving sales targets, engage customers with styling solutions, and drive a high-energy selling culture through

Qualifications

• Experience leading a retail team on the sales floor.
• Proven ability to drive sales and coach performance.
• Excellent communication and clienteling skills.

Responsibilities

• Lead by example to meet/exceed store sales goals.
• Engage customers with personalized styling solutions.
• Develop client relationships through clienteling and follow-up.
• Cross-sell and upsell to maximize transactions.
• Communicate product value to drive conversions.
• Inspire, coach, and develop sales associates in real time.
• Open/close store and maintain a sales-focused floor.

Skills

Retail leadership

Customer-focused

Coaching & mentoring

Strong communication

Proactive selling

Education

High school diploma or equivalent

Tools

Apple devices

G Suite

Omni-channel POS

Job description

We're looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment - we want to meet you!

What You'll Do

Drive Sales & Client Engagement

• Lead by example in achieving and exceeding individual and store sales goals
• Proactively engage customers, assess needs, and deliver personalized styling solutions
• Build and maintain strong client relationships through effective clienteling and follow-up
• Identify opportunities to cross-sell and upsell to maximize each transaction
• Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

• Inspire and motivate associates to deliver high-performance selling behaviors
• Create a dynamic, energetic, and results-focused sales culture
• Coach team members in real time to improve selling techniques and client engagement
• Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

• Open and close the store with accountability for results and standards
• Maintain a visually compelling, sales-focused floor environment
• Ensure stockroom organization supports selling efficiency
• Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

• Prior retail leadership or keyholder experience
• Proven ability to drive sales and influence team performance
• Strong clienteling skills and a customer-first mindset
• High energy, strong communication skills, and a passion for results
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun

• Proven work experience as a Supervisor, Key holder or Assistant Manager
• Basic understanding of sales principles and customer service practices
• Proficiency in Apple products and G-suite, Omni-channel POS systems
• Solid communication and interpersonal skills
• Ability to work in the store alone
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
• High school degree
• Part Time: Hours May Vary.

• Retirement Plan (401k)
• Paid Time Off ( & Public Holidays)
• Training & Development
• Casual working environment
• Wellness Resources
• 50-75% employee discount