Keyholder Optician - Ellis Preserve

Warby Parker; Newtown Square (Delaware County); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking an Optical Supervisor to enhance customer experiences and lead a dynamic team. This role emphasizes exceptional service and operational excellence in a fast-paced environment. As a key-holder, you'll ensure the store runs smoothly while mentoring aspiring opticians. If you're passionate about eyewear and dedicated to customer satisfaction, this opportunity is perfect for you. Join a company that values creativity and impact, and help shape the future of vision care.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Retirement Savings Plan

Parental Leave

Short-Term Disability

Employee Assistance Program

Optical Education Reimbursement

Qualifications

• 2+ years of experience as a licensed dispensing optician.
• Ability to communicate technical terms clearly to customers.

Responsibilities

• Assist customers with eyewear needs and measurements.
• Lead and mentor the Optical team and maintain store operations.

Skills

Customer Service

Optical Measurements

Leadership

Communication

Teamwork

Education

Licensed Dispensing Optician

ABO Certification

Job description

Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. (At other brands, you might see similar roles called Optical Keyholder.) In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek at how our glasses are made .) Acting as a key-holder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who’s eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you'll do:

Optical duties

• Work directly with customers to help meet all of their eyewear needs
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
• Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

• Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
• Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
• Help maintain general store systems, inventory databases, and business operations
• Foster and support a productive, positive employee culture in your store

Who you are:

• A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
• Passionate about the eyewear and retail industries
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
• Dedicated to going above-and-beyond to make customers (and your teammates!) happy
• An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Optical Education Reimbursement
• And more (just ask!)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of ourPrivacy Policy , which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City)

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Preferred Name

Pronoun * Select...

Are you over the age of 18? * Select...

Are you legally authorized to work in the United States for our company? * Select...

Have you been previously employed by Warby Parker? * Select...

Describe an online or in-store experience you’ve had with Warby Parker. What stood out to you the most? *

What does exceptional customer service mean to you? *

Please select which of the following applies to you regarding your certifications and/or licenses. Select all that apply. *

ABO Certified

NCLE Certified

Registered Optician (California)

State Licensed

Multi-State Licensed

Registered Apprentice

Non Licensed/Non Certified

If you are certified or licensed, please add your certification/license number here: *

Are you looking for a Full-Time or Part-Time Opportunity? * Select...

Full-time must have open availability (at least 6 days a week) including two full 8-hour shifts on weekend days: Friday, Saturday & Sunday.

Part-time must be available for a minimum of 20 hours a week including two full 8-hour shifts weekend days: Friday, Saturday & Sunday.

What days are you available to work? *

Monday

Tuesday

Thursday

Friday

Saturday

Sunday

Please specify times available to work. (IE Monday 11am-9pm Tuesday 9am-4pm etc.) *

Compensation Expectations *

Please enter as number or range value (ie., $1, $1-5)

At what other location(s) would you be interested in working?