Optical Keyholder, Part-Time - Ellis Preserve

Warby Parker; Pennsylvania; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a passionate Optical Keyholder to join their dynamic team. In this part-time role, you will leverage your optical expertise and customer service skills to create memorable experiences for customers. You will be responsible for assisting customers with their eyewear needs, ensuring the highest standards of service and product quality. As a key-holder, you will also play a vital role in leading the optical team, fostering a positive work environment, and driving store success. This is a fantastic opportunity for an energetic self-starter who is eager to make a difference in the eyewear industry.

Qualifications

• 2+ years of experience in optical roles with supervisory responsibilities.
• Licensed optician or ABO-certified in relevant states.

Responsibilities

• Assist customers with eyewear needs and provide exceptional service.
• Lead and mentor the optical team while maintaining store operations.

Skills

Customer Service

Optical Measurements

Communication Skills

Leadership

Teamwork

Education

Licensed Dispensing Optician

ABO Certification

Job description

Optical Keyholder, Part-Time - Ellis Preserve

Newtown Square, PA

New Store Opening

Job Status: Part-Time

Warby Parker is searching for an Optical Supervisor to join our growing team of in-house optical professionals. In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. Acting as a key-holder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who’s eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you'll do:

Optical duties

1. Work directly with customers to help meet all of their eyewear needs
2. Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
3. Check that our finished eyewear meets our optical standards, as well as customer requirements and requests
4. Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

1. Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards
2. Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions
3. Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like
4. Help maintain general store systems, inventory databases, and business operations
5. Foster and support a productive, positive employee culture in your store

Who you are:

1. A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities
2. Passionate about the eyewear and retail industries
3. A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand
4. Dedicated to going above-and-beyond to make customers (and your teammates!) happy
5. An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment
6. Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

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