Keyholder - Madison Avenue

CULT GAIA; New York (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

Cult Gaia in New York is seeking a confident Key Holder to ensure smooth boutique operations and deliver an exceptional level of service to our discerning clients. You will lead by example, support the team, and maintain the brand’s visual standards while providing styling guidance that enhances every customer’s shopping journey.

As a senior member of the retail team, you will manage opening/closing, inventory, and KPI-driven tasks, train colleagues, and help drive revenue targets in a

Qualifications

• High School Diploma or GED equivalent.
• 2+ years of retail experience in a direct customer interactive environment preferred.
• Previous retail experience, preferably in a luxury or high-end fashion environment.
• Experience in a supervisory or leadership role is often necessary as key holders oversee store operations in the absence of higher management.
• Excellent customer service skills and do what it takes to create seamless experiences for customers.
• Strong knowledge of high-end women’s fashion and brand ethos.

Responsibilities

• Meet and exceed KPI expectations using training tools.
• Oversee merchandising, visual and labeling per style guides.
• Open/close store and manage daily tasks.
• Maintain inventory accuracy and asset protection standards.
• Deliver personalized styling guidance to clients.
• Lead and develop store team to achieve revenue targets.
• Ensure checkout processes and customer experience.

Skills

Customer service

Communication

Leadership

Teamwork

Time management

Fashion knowledge

Problem solving

Sales

Organization

Adaptability

Training

Attention to detail

Education

High School Diploma or GED

Tools

Inventory management system

Visual merchandising tools

Job description

Born in Los Angeles, Cult Gaia is known for beautiful heirloom pieces that will live in your closet forever. The cornerstone of Cult Gaia's DNA is creating objects d'art that makes you look twice. Since its inception, CG has grown from accessories into a lifestyle brand, selling everything from ready-to-wear to shoes, a world of Gaia.

Job Summary:

As a Key Holder at Cult Gaia, you will hold a pivotal position in ensuring the smooth operation of our boutique while delivering an exceptional standard of service to our discerning clientele. With a profound understanding of women’s fashion and a keen appreciation for our brand identity, you will serve as a beacon of style expertise, providing personalized guidance and styling recommendations to enhance each customer's shopping journey. Your responsibilities will encompass overseeing daily store operations, including opening and closing procedures, inventory management, and ensuring adherence to visual merchandising standards. As a senior member of the retail team, you will lead by example, fostering a culture of excellence and professionalism among your colleagues. Your passion for fashion and commitment to delivering unparalleled customer experiences will solidify Cult Gaia's reputation as a premier destination for innovative designs and timeless elegance in the women’s high fashion retail landscape.This role offers an exciting opportunity to thrive in a dynamic retail environment, where your contributions will directly contribute to the success and growth of our iconic brand. If you are a dedicated fashion enthusiast with a flair for leadership and a passion for exceeding expectations, we invite you to join us on our journey of redefining women’s high fashion retail.

What You Will Do:

• Utilize company selling culture and training tools to meet and exceed KPI expectations


• Maintain a primary focus on training and development on sales proficiency process


• Complete all training and demonstrate the ability to effectively execute company expectations


• Executes style guide directives by overseeing all aspects of merchandising, visual and labeling


• Ensure daily task lists are completed by store teams


• Ensure inventory accuracy according to company asset protection standard work


• Self-assess daily results and partner with Leadership on behavioral expectations to improve


• Complete a monthly proficiency plan by utilizing the end of the month sales reporting tools and self-assessing personal strength and opportunities


• Help to build a culture throughout the store that drives the following positive company expected outcomes


• Actively support and contribute to the store with the goal of helping the entire team delight guests and achieve revenue targets


• Utilize all tools to the company standard


• Ensure check-out/in processes are executed


• Ability to work weekends and most holidays


• Able to work in a fast-paced environment


• Be fully responsible for shifts in our store (open/close)

What You Can Bring:

• High School Diploma or GED equivalent.


• Previous retail experience in a direct customer interactive environment preferred


• Previous experience as an assistant manager/key holder of a retail store preferred


• High volume experience is preferred


• An equivalent combination of education and experience will be considered


• Excellent customer service skills and do what it takes to create seamless experiences for customers


• Positive attitude and friendly demeanor


• Excellent verbal, interpersonal, and written communication skills.


• A high-energy team player who possesses excellent organizational and project management skills, and who can work independently, troubleshoot, and work in a fast-moving, multi-tasking environment with numerous deadlines


• Detail-oriented problem solver


• Actively gets tasks done and is driven by a sense of urgency


• Organized with excellent time management skills to deliver maximum impact


• Strong interest in fashion as well as strong knowledge of industry trends

REQUIRED EXPERIENCE:

• High School Diploma or GED equivalent.


• 2+ years of retail experience in a direct customer interactive environment preferred.


• High volume experience is preferred.


• Previous retail experience, preferably in a luxury or high-end fashion environment.


• Experience in a supervisory or leadership role is often necessary as key holders oversee store operations in the absence of higher management.

SKILLS, KNOWLEDGE & ABILITY:

• Ability to communicate effectively.


• Knowledge of high-end women’s fashion.


• Ability to solve problems quickly.


• Ability to lead and motivate a team effectively.


• Strong decision-making skills, particularly in high-pressure situations.


• Capability to delegate tasks efficiently to ensure completion.


• Exceptional customer service skills to provide a personalized shopping experience to high-end clientele.


• Proficiency in handling customer complaints or difficult situations with tact and professionalism.


• Understanding of security procedures to prevent theft and ensure customer, staff, and merchandise safety.


• Familiarity with inventory management systems to minimize shrinkage.


• Knowledge of visual merchandising principles to enhance the luxury shopping experience through store layout and displays.


• Ability to drive sales and meet targets by implementing sales strategies and motivating the team.


• Understanding of the luxury fashion market to identify sales opportunities.


• Excellent verbal and written communication skills for effective interaction with customers, team members, and management.


• Ability to provide clear instructions and feedback to staff.


• Willingness to work flexible hours, including evenings, weekends, and holidays.


• Adaptability to changes in store procedures, promotions, and inventory.


• Thorough understanding of products, including materials, construction, and brand history.


• Ability to educate customers and staff about products and brand ethos.


• Maintaining a polished appearance in accordance with luxury brand standards.


• Exemplifying professionalism and discretion in all interactions.