Keyholder

S?zane; San Francisco (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

S?zane is seeking a Keyholder to lead the customer experience in our San Francisco boutique. You will ensure a personalized welcome, proactive service, and expert product knowledge across in-store and online channels.

As a frontline manager, you will guide the floor team, promote collaboration, and maintain standards in line with the brand. Join a dynamic, fashion-forward team committed to exceptional service.

Qualifications

• Passionate about retail and customer service.
• Able to lead and develop your team by example.
• Dynamic, agile, and proactive in a fast paced environment.

Responsibilities

• Provide a personalized welcome and exceptional service to customers.
• Lead and motivate the team on the floor to ensure a smooth operation.
• Oversee front-of-house activities and omnichannel customer experience.
• Ensure brand standards and visual merchandising are maintained throughout shifts.
• Train new team members and share knowledge with colleagues.

Skills

Customer service

Team leadership

Store operations

Sales knowledge

Tools

POS system

Job description

\"I?ve had the joy of building S?zane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention. To tell the story of S?zane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one's convictions - even when that means rethinking what we thought we knew. S?zane is more than a fashion brand. It's a story of life - mine, yours, and all those who shape it every day.\"

We are seeking the talents of a Keyholder to contribute to the next chapter of S?zane's journey. The position is based in San Francisco, CA.

Your missions will be the following:

Ensuring a Unique Customer Experience Within Your Appartement

• Make the customer the priority of the Appartement ;
• Guarantee a personalized welcome to all our customers and optimal customer service ;
• Show proactivity, expertise, and passion ;
• Direct solutions for both Appartement and web (omnichannel approach) ;
• Use the various S?zane & Octobre communication channels to develop your product knowledge ;
• Share your product knowledge and sales techniques with educational skills to both customers and team members ;
• Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ;
• Ensure quality concierge service by following the relevant procedures.

Being The Manager's Ambassador

• Have a comprehensive view of the floor to ensure an optimal customer experience ;
• Be available to all team members through your presence on the floor ;
• Lead and empower teams on a daily basis ;
• Communicate information necessary for business activities ;
• Promote cooperation within the team and between Managers ;
• Create group cohesion and mutual support ;
• Manage your team by motivating them and creating a positive and harmonious work environment ;
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
• Train new team members ;
• Embody your role as a frontline manager by sharing team members' questions with the Managers.

Ensuring The Brand Image

• Ensure teams properly embody the brand (Dress code/Attitude) ;
• Maintain the Appartement's appearance ;
• Participate in new collection implementation and training ;
• Ensure merchandising standards are maintained throughout the day ;
• Follow fashion trends and monitor competitors.

Ensuring Operations And Efficiency

• Plan and organize store activity (daily schedule) ;
• Master S?zane policies, standards, and procedures ;
• Apply and enforce operational processes, particularly point of sale management (opening and closing) ;
• Manage specific processes (returns, exchanges, order pick-ups) ;
• Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience ;
• Ensure the safety of people and property ;
• Prevent inventory shrinkage.

Requirements

• Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity
• Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example
• You are skilled at supporting and developing your team members to ensure optimal customer service
• You are an agile person with a dynamic personality to successfully carry out all these missions.

Benefits

$27 per hour Plus competitve benefits package

S?zane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.