Keyholder - FT

analuisa; Indianapolis (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Floating holidays

Training & development

Employee discounts

Welcome gift card

Job summary

Ana Luisa is seeking a FT Keyholder for Keystone Crossing in Indianapolis. The role acts as a brand ambassador, delivering elevated client experiences while supporting store leadership and daily operations.

You will drive sales through bespoke service and maintain luxury standards across the sales floor. Responsibilities include coaching the team, achieving KPIs, and coordinating events to foster community engagement.

Qualifications

• 1+ year of retail leadership or keyholder experience.
• Proven ability to drive sales performance.
• Passion for fine jewelry, styling, and luxury service.
• Strong communication, organizational, and problem‑solving skills.
• Familiarity with Shopify, Google Workspace, and inventory systems preferred.
• Flexibility to work evenings, weekends, holidays, and maintain open availability.
• Open availability required.

Responsibilities

• Foster a collaborative and inclusive store culture rooted in positivity and excellence.
• Coach and develop team members through motivation and leadership on the sales floor.
• Lead by example delivering elevated client experiences and uphold luxury service standards.
• Communicate store goals, KPIs, and brand initiatives clearly and effectively.
• Drive sales performance through personalized styling and client-first service.
• Deliver bespoke service and cultivate long-term clientele and brand loyalty.
• Support achievement of store KPIs including conversion, AOV, UPT, and client retention.
• Assist with in-store events and client experiences to strengthen community engagement.

Skills

Retail leadership

Sales performance

Customer service

Communication

Leadership

Tools

Shopify

Google Workspace

Inventory systems

Job description

FT Keyholder — Keystone Crossing

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry.

The Role

The Keyholder serves as a brand ambassador and leadership presence on the sales floor, delivering elevated client experiences while supporting the daily success of the store. Through bespoke service, strong product knowledge, and a commitment to luxury standards, this role plays an integral part in cultivating clientele, driving sales performance, and fostering a welcoming, service-driven environment.

Partnering closely with store leadership, the Keyholder supports operational excellence, team development, and overall store performance while ensuring every client interaction reflects the elegance and values of Ana Luisa.

Responsibilities

Leadership & Team Support

• Foster a collaborative and inclusive store culture rooted in positivity, teamwork, and excellence
• Support the coaching and daily development of team members through motivation, product knowledge, and leadership on the sales floor
• Lead by example in delivering elevated client experiences and upholding luxury service standards
• Communicate store goals, KPIs, and brand initiatives clearly and effectively

Sales & Client Experience

• Drive sales performance through personalized styling, authentic relationship building, and client-first service
• Deliver bespoke service and elevated experiences that cultivate long‑term clientele and brand loyalty
• Support the achievement of store KPIs, including conversion, AOV, UPT, and client retention
• Assist with in‑store events and client experiences that strengthen community engagement and brand affinity
• Utilize Custom Jewelry and Permanent Jewelry services to create memorable and personalized client moments

Operations & Visual Standards

• Support daily store operations, including opening and closing procedures, transactions, returns, and inventory management
• Maintain exceptional visual merchandising and presentation standards aligned with brand expectations
• Participate in inventory counts, shipment processing, replenishment, and stock organization
• Uphold operational procedures, compliance standards, and overall store organization with strong attention to detail

Qualifications

• 1+ year of retail leadership or keyholder experience, preferably within luxury or premium retail
• Proven ability to drive sales performance and deliver exceptional client experiences
• Passion for fine jewelry, styling, and luxury service
• Strong communication, organizational, and problem‑solving skills
• Familiarity with Shopify, Google Workspace, and inventory systems preferred
• Flexibility to work evenings, weekends, holidays, and maintain open availability
• Open availability required

What You’ll Love About Us

At Ana Luisa, we are committed to creating a people‑first culture that values growth, creativity, and excellence. We offer a supportive team environment, generous paid time off, floating holidays, extensive training and development opportunities, and exclusive brand perks, including employee discounts and a welcome gift card.

Join a purpose‑driven brand redefining modern jewelry through thoughtful design, sustainability, and elevated client experiences.

Compensation:

$19-$21 hourly

EEOC

Ana Luisa is an equal‑opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.