Keyholder - Elmwood Center Rack

Nordstrom, Inc.; Harahan (LA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Job summary

Nordstrom, Inc. is seeking a dedicated Key Holder who stays motivated, detail-oriented, and committed to delivering outstanding customer service daily.

In this role you’ll assist managers with store operations, help open and close procedures, and ensure standards are consistently met while keeping customers at the center of everything we do. You will lead by example, train teammates, share product knowledge, and promote Nordstrom events, rewards, and gift programs.

Qualifications

• Experience delivering outstanding customer service.
• Ability to coach and mentor team members.
• Strong multitasking in a fast-paced retail environment.

Responsibilities

• Assist managers with daily store operations and open/close routines.
• Lead by example to deliver exceptional customer service.
• Train employees to uphold service standards.
• Promote store events, rewards programs, and gift services.
• Maintain organized selling floors and stockrooms.
• Complete inventory processes and ticket merchandise.

Skills

Customer service

Leadership

Training

Multi-tasking

Attention to detail

Tools

Microsoft Outlook

Excel

Job description

Job Description

The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you'll wear many hats from assisting managers with daily operations of the store, to maximize sales and maintain operational standards.

A day in the life...

• Supporting a team of employees to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do
• Lead by example - set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day
• Support employees to deliver outstanding customer service by teaching and training
• Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom Rewards program and mailing list
• Assist in maintaining selling floors and stockrooms organized
• Complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
• Assist in maintaining clean and organized selling floors and stockrooms

You own this if you have...

• A high level of ownership, accountability, and initiative
• The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
• The ability to quickly adapt to new initiatives, concepts, and services within the store
• Proven success in working in a fast-paced environment with the ability to multi-task
• The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
• A basic understanding of technology tools and computer applications such as Microsoft Outlook, Excel, and more

• Physical Requirements:
• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing and pulling
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.35 - $18.05 Hourly

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.