Keyholder - Brentwood, CA

Cozy Earth; Santa Monica (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Cozy Earth is seeking a reliable Keyholder to join our retail team in Santa Monica. You will lead daily store operations, provide exceptional customer service, and help meet sales goals while representing our luxury home products.

As the on-site leader, you will train teammates, manage inventory tasks, and ensure a clean, inviting shopping environment. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Previous experience in a retail or customer service role is preferred; supervisory experience is a plus.
• A passion for home luxury products and a commitment to delivering exceptional customer service.
• Strong leadership, communication, and interpersonal skills.
• Ability to work collaboratively as part of a team and independently when required.
• Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
• Basic math skills and familiarity with point-of-sale systems.
• Ability to stand for extended periods and perform physical tasks such as lifting and stocking.

Responsibilities

• Open and close the store, ensuring all operational and security protocols are followed.
• Serve as the manager on duty in the absence of the Store Manager or Assistant Manager.
• Enforce store policies and maintain a safe, clean, and organized shopping environment.
• Greet customers with a friendly and inviting demeanor, assist them with product inquiries, and provide personalized recommendations based on their needs.
• Lead by example in delivering outstanding customer service and creating a positive shopping experience.
• Assist customers throughout their shopping journey, from product selection to checkout.
• Utilize sales techniques to promote our luxury bedding, sleepwear, loungewear, and bath products.
• Assist store management and retail team in meeting and exceeding sales goals.
• Maintain a deep understanding of Cozy Earth's product offerings, including key features, benefits, and care instructions.
• Train and guide team members to confidently share product knowledge with customers.
• Assist with inventory tasks such as restocking shelves, tagging merchandise, and conducting inventory counts.
• Ensure an organized and visually appealing store environment by following merchandising guidelines.
• Partner with the Store Manager and Assistant Manager to provide coaching and feedback to team members.
• Foster a collaborative and positive work environment.

Skills

Leadership

Customer Service

Interpersonal Skills

Teamwork

Flexibility

POS Familiarity

Stamina

Job description

Cozy Earth is one of the fastest-growing companies in the country, named to the Inc. 5000 list, and the only brand to land a spot on \"Oprah's Favorite Things\" seven years running across five categories. We're a lifestyle brand redefining everyday comfort not just in the products we make, but in the standard we hold ourselves to as a team. With that kind of momentum comes real opportunity: to shape a growing brand, work closely with the people building it, and see your impact show up fast. We're looking for people who want to help build what's next.

We are currently searching for a dependable and motivated Keyholder to join Cozy Earth's retail team. As a Keyholder, you will play a critical role in ensuring smooth daily operations while providing a warm and welcoming experience for every customer. You will be a brand ambassador who is passionate about our products and dedicated to delivering exceptional customer service.

Key Responsibilities:

Leadership & Store Operations:

• Open and close the store, ensuring all operational and security protocols are followed.


• Serve as the manager on duty in the absence of the Store Manager or Assistant Manager.


• Enforce store policies and maintain a safe, clean, and organized shopping environment.

Customer Engagement:

• Greet customers with a friendly and inviting demeanor, assist them with product inquiries, and provide personalized recommendations based on their needs.


• Lead by example in delivering outstanding customer service and creating a positive shopping experience.

Sales Support:

• Assist customers throughout their shopping journey, from product selection to checkout.


• Utilize sales techniques to promote our luxury bedding, sleepwear, loungewear, and bath products.


• Assist store management and retail team in meeting and exceeding sales goals.

Product Knowledge:

• Maintain a deep understanding of Cozy Earth's product offerings, including key features, benefits, and care instructions.


• Train and guide team members to confidently share product knowledge with customers.

Inventory Management & Visual Merchandising:

• Assist with inventory tasks such as restocking shelves, tagging merchandise, and conducting inventory counts.


• Ensure an organized and visually appealing store environment by following merchandising guidelines.

Team Collaboration:

• Partner with the Store Manager and Assistant Manager to provide coaching and feedback to team members.


• Foster a collaborative and positive work environment.

Skills and Qualifications:

• Previous experience in a retail or customer service role is preferred; supervisory experience is a plus.


• A passion for home luxury products and a commitment to delivering exceptional customer service.


• Strong leadership, communication, and interpersonal skills.


• Ability to work collaboratively as part of a team and independently when required.


• Flexibility to work varied hours, including evenings, weekends, and holidays as needed.


• Basic math skills and familiarity with point-of-sale systems.


• Ability to stand for extended periods and perform physical tasks such as lifting and stocking.

This role offers a base pay range of $22-25 per hour. Actual base pay offered may vary based on location, skills, experience, and qualifications.

Cozy Earth is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.