Keyholder Barista: Guest Experience & Coffee Pro

Event Network, Inc.; Boston (MA); On-site; USD 2,066,400 - 2,755,200; Full time

Job summary

Event Network, Inc. in Boston, MA is seeking a Keyholder / Barista to deliver exceptional guest experiences while supporting daily store operations. The role blends retail with café service, crafting beverages, assisting guests with merchandise, and helping with opening/closing procedures.

Responsibilities include greeting guests, suggesting products, processing transactions via POS, maintaining cleanliness, and upholding food safety standards in a fast-paced environment.

Qualifications

• Previous experience as a keyholder, barista, or retail/food service associate preferred.
• Friendly, outgoing personality with a strong hospitality mindset.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Basic knowledge of food safety practices (Food Handler’s Card preferred).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide exceptional guest service.
• Prepare and serve coffee, beverages, and food items.
• Engage guests to recommend products and promotions.
• Suggestive selling to increase sales.
• Maintain knowledge of store merchandise, beverages, promotions, and KPIs.
• Educate guests on food, beverage, and retail offerings.
• Open and close procedures.
• Process transactions via POS including various charges.
• Monitor and record daily waste.
• Assist with merchandising and visual presentation.
• Maintain store cleanliness and adhere to food safety standards.
• Follow health department guidelines and security measures.
• Work with team to meet sales and service goals.
• Foster an inclusive, service-focused environment.
• Support leadership by modeling service standards.

Skills

Hospitality mindset

Customer service

Communication

Attention to detail

Organizational skills

Merchandising

Food safety basics

Tools

POS system

Job description

Event Network, Inc. in Boston, MA is seeking a Keyholder / Barista to deliver exceptional guest experiences while supporting daily store operations. The role blends retail with café service, crafting beverages, assisting guests with merchandise, and helping with opening/closing procedures.

Responsibilities include greeting guests, suggesting products, processing transactions via POS, maintaining cleanliness, and upholding food safety standards in a fast-paced environment.