Key Holder/Barista (Part-Time) @ Omni Parker House

Event Network, Inc.; Boston (MA); On-site; USD 22,041 - 24,796; Part time

Job summary

Event Network, LLC is seeking a Keyholder / Barista to blend retail sales with café service, delivering quality beverages and assisting guests with merchandise. You’ll support store operations, including opening and closing, while upholding service standards in a fast-paced environment.

You will work with management to meet sales goals, maintain cleanliness and food safety, and ensure a positive, inclusive guest experience across locations in the United States.

Qualifications

• Experience as a keyholder, barista, or retail/food service preferred.
• Friendly, outgoing personality with strong hospitality mindset.
• Passion for coffee, beverages, and guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Food safety knowledge (Food Handler’s Card preferred).
• Must be 21+ for liquor sales where applicable.

Responsibilities

• Greet guests and provide exceptional service.
• Prepare and serve coffee, beverages, and food items with quality and consistency.
• Engage guests to recommend products and promotions.
• Suggestive selling to increase sales.
• Maintain knowledge of store merchandise, beverages, promotions, and KPIs.
• Educate guests on offerings.
• Open/close procedures and process transactions via POS.

Skills

Barista experience

Customer service

Hospitality mindset

Communication skills

Merchandising & displays

Tools

POS system

Job description

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

Job Summary

As a Keyholder / Barista, you play an important role in delivering exceptional guest experiences while supporting the daily operations of the store. This position blends retail sales with café service, allowing you to craft high-quality beverages, assist guests with merchandise, and support store operations including opening and closing procedures. You will work closely with the management team to maintain strong service standards, meet sales goals, and create memorable moments for every guest in a fast-paced, dynamic environment.

Key Responsibilities And Accountabilities

Guest Experience & Sales

• Promptly greet all guests and offer assistance to provide exceptional guest service.
• Prepare and serve coffee, specialty beverages and food items with quality and consistency.
• Engage guests in conversation using open-ended questions to recommend products, beverages, and promotional items.
• Practice suggestive selling to increase sales and enhance the guest experience.
• Maintain strong knowledge of store merchandise, beverages, promotions, and key performance indicators (KPIs).
• Educate guests on food, beverage, and retail offerings.

Store Operations

• Support daily store operations including opening and closing procedures.
• Accurately process transactions through the POS system, including cash, credit cards, employee discounts, guest room charges, and hotel property charges.
• Monitor and record daily waste to support operational efficiency.
• Assist with merchandising and maintain visual presentation standards for food, beverage, and retail products.

Cleanliness, Safety & Compliance

• Maintain store cleanliness and adhere to food safety and sanitation standards.
• Follow all company, hotel, and local health department guidelines.
• Recognize and address potential security risks while protecting company assets.
• Follow all applicable state and federal laws, including policies related to loss prevention, timekeeping, and store operations.

Team Collaboration

• Work collaboratively with team members to achieve store sales and service goals.
• Foster a positive, inclusive, and service-focused work environment.
• Support leadership by modeling strong service standards and operational excellence.

Skills & Qualifications

• Previous experience as a keyholder, barista, or retail/food service associate preferred.
• Friendly, outgoing personality with a strong hospitality mindset.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Basic knowledge of food safety practices (Food Handler’s Card preferred).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays.

Physical Demands

• Frequent standing and walking for up to 8 hours per shift (except during required breaks).
• Frequent use of hands to prepare beverages, operate POS systems, and handle merchandise.
• Occasional reaching, stooping, kneeling, or climbing.
• Ability to lift and move up to 40 pounds.
• Ability to read, count, and complete required operational paperwork accurately.

Pay Rate: $16.50/hour

Event Network celebrates diversity and is proud to be an equal-opportunity employer. We’re committed to creating an inclusive environment for all Team Members.