Keyholder

AG Jeans; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

AG Jeans in Orlando Vineland Premium Outlets seeks a Key Holder to lead and support sales, staff, operations, and visual merchandising while delivering a superior customer experience. The role reports to the Store Manager and focuses on driving topline sales and store KPIs.

Responsibilities include training, coaching, loss prevention, inventory management, and maintaining impeccable visual standards. Located in Orlando, this position requires flexibility for daytime/evening/weekend shifts.

Qualifications

• Minimum 2 years store management experience, preferably in luxury or contemporary apparel & accessories.
• Knowledge of retail POS systems.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Genuine interest in the fashion industry.
• Some lifting up to 25 lbs and ability to climb ladders.
• Ability to work daytime, evenings and weekends.

Responsibilities

• Lead and support sales performance and staff, ensuring superior customer experience.
• Drive store metrics and KPIs; manage inventory and security.
• Oversee operations including transfers, markdowns, and receiving stock.
• Support training, coaching, and motivation of team members.
• Execute visual directives and maintain in-store presentation.
• Partner with other stores to achieve company objectives.

Skills

Store leadership

Clienteling

Visual merchandising

Retail analytics

Customer service

POS systems

Education

College education preferred

Tools

Microsoft Office

POS systems software

Job description

AG Jeans is seeking a Key Holder for its retail store in the Orlando Vineland Premium Outlets.

The Key Holder is responsible for leading and supporting sales performance, staff, operations, visual merchandising along with ensuring that a superior customer experience is delivered. The Key Holder consistently focuses on being effective and efficient while supporting the brand.

This position will report to the Store Manager.

Responsibilities:

• Continually drive sales performance at store, by meeting or exceeding topline sales goals
• Ensure that there is an emphasis of driving and understanding all store metrics and KPIs (Key Performance Indicators)
• Seek efficient and controllable operational expenses (shipping, supplies, etc.)

Human Resources:

• Support management with ongoing tasks such as: training, developing, coaching, mediating and motivating team members

Operations:

• Ensure all company policies and procedures are adhered to including loss prevention measures
• Responsible for all in store company assets including merchandise inventory, monetary assets, information and furniture/equipment
• Manage assignments related to inventory including but not limited to transfers, markdowns, style reconciliation and receiving stock
• Support the operations team as necessary

Visuals:

• Support the execution of all visual directives as set out by HQ, including floor sets, store windows and in-store collateral (signage, digital content) as directed by store manager
• Maintain impeccable visual standards for all product in store, both on the sales floor and back of house

Customer Service:

• Ensure that a superior customer experience is delivered to every guest that encounters our brand, store and store team
• Support and grow the clienteling program to meet or exceed company objectives

Additional Responsibilities:

• Partner with peer stores and next level management to achieve company objectives
• Responsibilities may change as deemed necessary in order to support brand initiatives

Requirements:

• A genuine interest in the fashion industry
• Knowledge of retail POS systems
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Sound understating of retail math and retail specific key performance indicators
• Minimum 2 years store management experience, preferably in luxury or contemporary apparel & accessories
• College education preferred
• Some lifting required (up to approximately 25lbs)
• Ability to climb ladders
• Ability to work daytime, evenings and weekends