Key Lead - Valencia Town Center, Hollister

Abercrombie & Fitch Co.; Santa Clarita (CA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career advancement opportunities

Brand Affiliate program

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as floor supervisor, coaching Brand Reps and Stock Associates to ensure a quality in-store experience and strong daily sales performance. You will guide the team, maintain product knowledge, and reflect the brand on the floor with a focus on customer experience.

The role emphasizes leadership on the sales floor, adherence to brand standards, and collaboration with store leadership to meet daily targets and deliver exceptional service.

Qualifications

• High school diploma or equivalent preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.

Responsibilities

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Communication

Customer focus

Leadership

Assertiveness

Adaptability

Detail-oriented

Multitasking

Proactivity

Education

High school diploma or equivalent

Tools

POS systems

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Schedule

Work Schedule Requirements: Schedule will vary weekly, but you should expect to work at least 12–16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business.

What it Takes

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

• Competitive incentives: Quarterly Sales Incentive Bonus, Merchandise Discount.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate you for being yourself.

Compensation

Starting rate: $19.70 per hour. (Recruiting pay range $19.70–$19.70 per hour). The starting rate and range may be modified in the future.

Equal Opportunity Employer

Abercrombie & Fitch Co. is an equal opportunity employer.