Key Lead - Santa Rosa Plaza, Hollister

Abercrombie & Fitch Co.; Santa Rosa (CA); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Career advancement opportunities

Job summary

A&F Stores, Inc. is seeking a Key Lead responsible for ensuring all customers receive a high-quality in-store experience. You will act as the Floor Supervisor, guiding and coaching Brand Reps and Stock Associates while driving store performance. The role requires adaptability, strong customer focus, and knowledge of fashion trends.

Compensation starts at $21.15 per hour with opportunities for career advancement and benefits that align with our culture and values.

Qualifications

• Strong customer focus and ability to lead teams.
• Energetic and outgoing personality.
• Detail-oriented with multitasking capabilities.

Responsibilities

• Ensure customers receive a quality in-store experience.
• Provide guidance and coaching to team members.
• Analyze reporting to inform decision making.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of current fashion trends

Adaptability

Proactive thinking

Education

High School Diploma or G.E.D. preferred

Equivalent 1 year of retail experience

Job description

Key Lead Responsibilities

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. They are part of the store leadership team and drive store performance on the floor through exceptional customer experience and the team’s achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Work Schedule Requirements

The schedule will vary weekly, but you should expect to work at least 12‑16 hours per week with required availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours may increase to support business needs.

What It Takes

• High School Diploma or G.E.D. preferred, or equivalent 1 year of retail experience.
• Retail supervisory or management experience not required; experience leading groups or teams preferred.
• Strong customer focus, interpersonal and communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, assertive, and confident; ability to take initiative.
• Adaptability, flexibility, detail‑oriented and the ability to balance multiple tasks.
• Applied learning, proactive thinking, and strong work ethic.

What You’ll Get

As an Abercrombie & Fitch Co. associate you’ll be eligible for a variety of benefit programs. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our culture and values. Competitive incentives include quarterly sales incentive bonus, merchandise discount, career advancement opportunities, and a global team that celebrates individuality.

Compensation

The starting rate for this position is $21.15 per hour.

Equal Opportunity Employer Statement

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.