Key Lead - Ocean County Mall, Hollister

Abercrombie & Fitch Co.; New Jersey; On-site; USD 21,139 - 30,107; Part time

Benefits offered by this job

Merchandise discounts

Quarterly sales incentive bonus

Opportunities for career advancement

Job summary

A&F Stores, Inc. in Toms River, NJ, is seeking a Key Lead responsible for ensuring a high-quality in-store experience. This role involves acting as Floor Supervisor, guiding Brand Reps and Stock Associates. Responsibilities include managing store operations, fulfilling OMNI Channel orders, and driving sales through effective customer engagement.

Candidates should have a high school diploma (preferred), retail experience, and exceptional interpersonal skills. The position offers competitive pay starting at $18.60 per hour, along with various benefits including merchandise discounts and career advancement opportunities.

Qualifications

• Preferred high school diploma or equivalent.
• 1 year retail experience preferred.
• Ability to lead teams.

Responsibilities

• Perform opening and closing routines.
• Operate register and Point of Sale systems.
• Ensure quality in-store customer experience.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of fashion trends

Team leadership

Education

High school diploma/G.E.D.

Job description

Overview

The Key Lead is responsible for ensuring all customers receive quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to keep store operations running effectively. The Key Lead is part of the store leadership team, driving floor performance through customer experience and team achievement of daily sales.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Schedule

Schedule will vary weekly, but you should expect to work at least 12‑16 hours per week. Required availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours may increase to support business needs.

Qualifications

• High school diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Experience in leading groups or teams preferred.
• Strong customer focus.
• Exceptional interpersonal and communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative and confidence.
• Adaptability and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Engaged in applied learning and proactive thinking.
• Strong work ethic.

Benefits

As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs that fit your lifestyle. You will also receive competitive incentives, including a quarterly sales incentive bonus, merchandise discounts, opportunities for career advancement, brand affiliate training, and development.

Compensation

Starting rate: $18.60 per hour.

Equal Opportunity Employer

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.