Key Lead - Burlington Mall, Abercrombie & Fitch

A&F Stores, Inc.; Burlington (MA); On-site; USD 21,423 - 30,512; Part time

Job summary

A&F Stores, Inc. is looking for a Key Lead in Burlington, Massachusetts. In this role, you will ensure customers receive a quality in-store experience while supervising the floor operations. You will provide guidance and coaching to Brand Reps, driving performance through customer engagement.

The ideal candidate has a high school diploma and retail experience. A focus on customer service and strong communication skills are essential. Starting pay is $18.85 per hour.

Qualifications

• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams preferred.

Responsibilities

• Perform Opening and Closing Routines.
• Fulfill OMNI Channel Orders.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trends knowledge

Education

High School Diploma/G.E.D.

Job description

Job Overview

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, they provide guidance and coaching to Brand Reps and Stock Associates to keep store operations running effectively. The Key Lead is part of the store leadership team, driving floor performance through customer experience and daily sales achievement.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

What It Takes

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Benefits & Compensation

The starting rate for this position is $18.85 per hour. (Recruiting pay range is $18.85 – $18.85 per hour). The starting rate and range may be modified in the future.

Equal Opportunity Employer

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.