Key Lead - Algonquin Commons, Hollister

Abercrombie & Fitch Co.; Algonquin (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for a Key Lead in Algonquin, Illinois. This role is crucial for ensuring a quality in-store experience, acting as a Floor Supervisor, and guiding brand representatives. The Key Lead will be responsible for operating systems, managing inventory, and driving sales through effective customer engagement. The ideal candidate will display strong leadership and communication skills, ensuring daily store operations align with the brand's culture and values.

Qualifications

• Prior experience in retail or customer service preferred.
• Strong leadership and communication skills.
• Ability to analyze sales data and make informed decisions.

Responsibilities

• Ensure quality in-store experience for all customers.
• Act as the Floor Supervisor and guide Brand Reps.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.