Key Inside Sales Account Manager

Precision Castparts Corp.; Wright Township (PA); On-site; USD 52,000 - 75,000; Full time

Job summary

Precision Castparts Corp. is seeking an Inside Sales Account Manager for the Mountaintop/Tru-Form facility in Northeast Pennsylvania. The role emphasizes resolving customer needs, processing orders, and maintaining contract knowledge to ensure on-time shipments.

Candidates should demonstrate strong Excel skills, attention to detail, and a customer‑service mindset to support daily sales activities and cross‑functional collaboration with production and quality teams.

Qualifications

• High attention to detail.
• Driven for career growth and development.
• Solid analytical skills to provide market-based data on customer profiles.
• Proficiency in Microsoft Excel is a must.

Responsibilities

• Direct communication and ownership of LTA accounts.
• Perform daily interactions with customers to input purchase orders and delivery requirements.
• Advise customers of status and ship dates; provide shipment updates.
• Maintain detailed account management records including contract knowledge and price adjustments.
• Support sales order entry for approved customer schedules and new orders.
• Utilize customer portals and ERP systems to manage orders and document control.

Skills

Microsoft Excel

Customer service

Account management

Problem solving

Inside sales

Job description

Wyman-Gordon is a worldwide supplier to the aerospace and industrial gas turbine markets. We hold quality accreditations for all major airframe and engine manufacturers for both civil and military applications. Wyman-Gordon Pennsylvania, a division of Precision Castparts Corporation (PCC), is a manufacturing leader of Flash Welded and Cold Rolled near net shaped rings primarily used in commercial and military aircraft. We are currently seeking a highly motivated person to fill an Account Manager rolefor the Mountaintop/Tru-Form facility located in Northeast Pennsylvania. The ideal candidate for us is willing to learn about a new industry and aim to provide exceptional customer service.

Purpose

Maintain customer satisfaction by providing problem-solving resources. It will be the responsibility of the Inside Sales Account Manager to ensure that the organization understands and satisfies its customers’ requirements. The ideal candidate will excel in critical thinking, effective and timely communication, and be a team player.

JOB SUMMARY:

• Direct communication and ownership of LTA accounts
• Performs and maintains daily and weekly reporting of staged shipments, daily sales, etc.
• Perform daily interactions with our customer base to accept and input purchase orders and delivery requirements
• Respond to customer requests for status and delivery updates
• Integrating amongst the team to ensure operations and raw material requirements are in line to support customer needs
• Develop skills in contract review and acceptance
• Cut and release shipments for all customers including creating labels needed for shipments
• Work with customers and customer portals for shipment releases
• Stage reports both at the beginning and end of the day to update shipping status
• Completion and tracking of all information needed for orders to proceed in internal quality and order completion process
• Schedule maintenance for customers and production team including access to customer portals for system updates
• Accounts receivable maintenance with the accounting team
• Maintain detailed account management records to include contract knowledge, expedite requests, price adjustments
• Other duties as assigned

GENERAL FUNCTIONS:

• Support Sales Representatives with sales order entry for approved customer schedules and new orders.
• Advise customers of the status of their open purchase orders by providing current ship dates or shipment pertinent information.
• Support Customers calls and meetings well prepared to answer questions and represent the Wyman Gordon Brand
• Utilization of Excel and critical thinking skills to examine customer order book data to ensure adherence to demand schedules, reduction in delinquency, resulting in improvements in delivery output and efficiency.
• Manage Customer portals and perform order book downloads. Compare customer schedules against existing open order book. Advise Sales Representative / Account Manager to resolve and reconcile any open issues.
• Support scanning of customer documents, DWGS, etc. as needed for proper document control
• Act as liaison as directed between internal departments to address any open issues related to delivery and order issues.
• Should have an understanding of shipping procedures including Export Compliance requirements
• Willingness to learn Aerospace compliance for Quality and Control AS9100 / ISO and Sox Compliance

TRAINING REQUIREMENTS:

• High attention to detail
• Driven for career growth and development
• Possess solid analytical skills in order to provide market-based data on customer profiles to ensure the WGPA site is best positioned to meet customer demand as well as the overall Sales needs of the business.

• Computer Skills: Proficiency in Microsoft Excel is a must

EDUCATION REQUIREMENTS:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.

We are constantly searching for the best talent and offer excellent development programs for recent graduates as well as meaningful work experience for those still studying.