Key Inside Sales Account Manager

Precision Castparts Corp. (PCC); Wright Township (PA); On-site; USD 60,000 - 85,000; Full time

Job summary

Precision Castparts Corp. (PCC) in Mountaintop, PA, is seeking a Key Inside Sales Account Manager to maintain customer satisfaction and manage LTA accounts. You will handle daily order processing, shipments, and customer communications to ensure accurate order fulfillment.

The role requires a Bachelor’s degree, strong Excel skills, and the ability to work on-site in Mountaintop. The ideal candidate excels in critical thinking, teamwork, and timely responses to customer needs.

Qualifications

• Bachelor’s degree required.
• Understanding of export controls ITAR/EAR compliance beneficial.
• On-site work in Mountaintop, PA preferred.

Responsibilities

• Direct communication and ownership of LTA accounts.
• Maintain daily/weekly reporting of shipments and sales.
• Input purchase orders and delivery requirements from customers.
• Respond to status and delivery updates for customers.
• Coordinate with internal teams to align operations and material requirements.
• Develop skills in contract review and acceptance.
• Prepare and release shipments with labeling for customers.
• Manage customer portals and order book data.
• Support document control and inter-department liaison.
• Understand shipping procedures including export compliance.

Skills

Attention to detail

Career growth mindset

Analytical skills

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Location

• Country: United States of America
• State / County: Pennsylvania
• City: Mountaintop
• Division: Wyman Gordon
• Company: Mountaintop
• Function: Sales
• Workplace Type: On-Site
• Position type: Full Time

Opportunity ID

24407

Key Inside Sales Account Manager

Purpose

Maintain customer satisfaction by providing problem-solving resources. It will be the responsibility of the Inside Sales Account Manager to ensure that the organization understands and satisfies its customers' requirements. The ideal candidate will excel in critical thinking, effective and timely communication, and be a team player.

JOB SUMMARY

• Direct communication and ownership of LTA accounts
• Performs and maintains daily and weekly reporting of staged shipments, daily sales, etc.
• Perform daily interactions with our customer base to accept and input purchase orders and delivery requirements
• Respond to customer requests for status and delivery updates
• Integrating amongst the team to ensure operations and raw material requirements are in line to support customer needs
• Develop skills in contract review and acceptance
• Cut and release shipments for all customers including creating labels needed for shipments
• Work with customers and customer portals for shipment releases
• Stage reports both at the beginning and end of the day to update shipping status
• Customer account management including meetings, calls, communication, etc.
• Completion and tracking of all information needed for orders to proceed in internal quality and order completion process
• Schedule maintenance for customers and production team including access to customer portals for system updates
• Accounts receivable maintenance with the accounting team
• Maintain detailed account management records to include contract knowledge, expedite requests, price adjustments
• Other duties as assigned

GENERAL FUNCTIONS

• Support Sales Representatives with sales order entry for approved customer schedules and new orders.
• Advise customers of the status of their open purchase orders by providing current ship dates or shipment pertinent information.
• Support Customers calls and meetings well prepared to answer questions and represent the Wyman Gordon Brand
• Utilization of Excel and critical thinking skills to examine customer order book data to ensure adherence to demand schedules, reduction in delinquency, resulting in improvements in delivery output and efficiency.

• Manage Customer portals and perform order book downloads. Compare customer schedules against existing open order book. Advise Sales Representative / Account Manager to resolve and reconcile any open issues.

• Support scanning of customer documents, DWGS, etc. as needed for proper document control
• Act as liaison as directed between internal departments to address any open issues related to delivery and order issues.
• Should have an understanding of shipping procedures including Export Compliance requirements
• Willingness to learn Aerospace compliance for Quality and Control AS9100 / ISO and Sox Compliance

TRAINING REQUIREMENTS

• High attention to detail
• Driven for career growth and development
• Possess solid analytical skills in order to provide market-based data on customer profiles to ensure the WGPA site is best positioned to meet customer demand as well as the overall Sales needs of the business.

• Computer Skills: Proficiency in Microsoft Excel is a must

EDUCATION REQUIREMENTS

Bachelor's degree

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.