Key Holder (Williamsburg)

Catbird NYC; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance: Catbird covers 75%

Dental and vision insurance

Flexible Spending Account (FSA)

Two weeks of accrued vacation and 7 sI

Life insurance (1x salary)

Disability insurance

Backup childcare thanks to Vivvi

Catbird employee discount

401(k) with profit sharing

Parental leave: 20 weeks

Pre-tax transit benefits

Professional development stipend

Catbird Foundation support

Job summary

Catbird NYC is seeking experienced Key Holders to join our NYC retail team. You will lead the selling floor, coach Stylists in real time, and deliver hands-on services—including Forever Jewelry welding and device-based ear piercing—while supporting daily store operations.

You should be an experienced retail leader who is sales-minded, service-driven, and able to manage busy periods with calm, organized leadership. Weekend and holiday availability is expected.

Qualifications

• Experienced retail leader with proven ability to guide and motivate a sales team.
• Strong customer service mindset focused on exceptional experiences.
• Comfortable performing hands-on services after training.
• Ability to prioritize and adapt in a fast-paced environment.

Responsibilities

• Lead the sales floor with warmth, ensuring a high-touch experience.
• Drive sales by engaging customers and selling jewelry and piercing services.
• Perform Forever Jewelry welding and device-based ear piercings safely.
• Coach Stylists with real-time feedback and brand storytelling.
• Monitor service flow and adjust coverage during peak times.
• Resolve customer questions, returns, or escalations professionally.
• Open/close the store and support daily operations including inventory.

Skills

Retail leadership

Customer service

Sales-driven

Communication

Job description

Catbird is looking for experienced Key Holders to join our retail team in NYC.
Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real time, and deliver hands‑on services—including Forever Jewelry welding and device‑based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands‑on with beautiful product

Key Responsibilities

• Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high‑touch buying experience
• Drive sales by actively engaging customers and confidently selling demi‑fine jewelry, Forever Jewelry, and piercing services
• Perform Forever Jewelry welding and device‑based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort
• Coach and support Stylists through real‑time feedback, modeling strong selling behaviors, service excellence, and brand storytelling
• Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods
• Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment
• Open and close the store and support daily operations, including inventory, merchandising, and visual standards

Our Ideal Candidate

• An experienced retail leader with a proven ability to guide and motivate a sales team
• Sales‑minded and service‑driven, with a strong belief that exceptional customer experience drives results
• Comfortable performing hands‑on services, including Forever Jewelry welding and device‑based piercing, after training
• Calm, confident, and organized, with the ability to prioritize and adapt in a fast‑paced environment
• A thoughtful communicator who leads with kindness, clarity, and common sense
• Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential
• Flexible and reliable with scheduling, including weekends and holidays
• Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs

Perks & Benefits

• Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
• Dental and vision insurance options
• Flexible Spending Account (FSA) for pre‑tax contributions to medical and childcare expenses
• Two weeks of accrued vacation and 7 sick days
• Life insurance (1x annual salary) fully covered by Catbird
• Voluntary life insurance and short/long‑term disability at reduced group rates
• 7 days of backup childcare (in‑home or at a Vivvi childcare center)
• Catbird employee discount: 50‑70% off the Catbird line and 30% off designer pieces
• 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
• Parental leave: 20 weeks total, with 12 weeks fully paid
• Pre‑tax transit benefits to help save on commuting costs
• Professional development stipend: $200/year, plus access to workshops and talks throughout the year
• The Catbird Foundation: A portion of all sales donated year‑round to nonprofits aligned with our values—over $2MM donated to date

Plus commission!