Key Holder (Boston)

Catbird; Boston, Northern (MA, KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance (Catbird)

Dental and vision insurance

Flexible Spending Account (FSA)

Paid time off

Employee discount

401(k) with profit sharing

Parental leave

Transit benefits

Job summary

Catbird is seeking an experienced Key Holder to lead our Boston retail team. You will guide selling floor operations, coach Stylists in real-time, and perform Forever Jewelry welding and device-based ear piercings after training.

This role emphasizes customer connection, leadership, and hands-on service with our jewelry offerings. Ideal candidates are retail leaders who excel at selling, service, and team motivation, and who can balance operations with in-store services during peak periods.

Qualifications

• Experienced retail leader with proven ability to motivate a sales team.
• Sales-minded and service-driven, focused on exceptional customer experience.
• Comfortable performing hands-on services, including Forever Jewelry welding and piercings, after training.
• Calm, organized, able to prioritize in a fast-paced environment.
• Willing to work weekends and holidays.
• Jewelry or piercing experience is a plus; curiosity and willingness to learn essential.
• Able to stand for long periods and perform physical tasks.

Responsibilities

• Lead the sales floor with confidence and warmth, delivering high-touch buying experiences.
• Drive sales by engaging customers and selling demi-fine jewelry, Forever Jewelry, and piercing services.
• Perform Forever Jewelry welding and device-based ear piercing to high standards.
• Coach Stylists with real-time feedback and strong selling behaviors.
• Monitor service flow, wait times, and floor coverage; adjust as needed.
• Resolve customer questions, returns, or escalations with care and professionalism.
• Open/close the store and support inventory, merchandising, and visuals.

Skills

Retail leadership

Sales-focused

Customer service

Coaching

Job description

Catbird is looking for experienced Key Holders to join our retail team in Boston.

Key Holders are floor leaders who set the tone for exceptional service and strong sales. You’ll lead the selling floor, coach Stylists in real time, and deliver hands‑on services—including Forever Jewelry welding and device‑based ear piercing—while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team, and being hands‑on with beautiful product.

About Catbird

In over 21 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in‑house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict‑free stones. Highly trained Catbird jewelers oversee every step of the process.

Key Responsibilities

• Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high‑touch buying experience.
• Drive sales by actively engaging customers and confidently selling demi‑fine jewelry, Forever Jewelry, and piercing services.
• Perform Forever Jewelry welding and device‑based ear piercings to the highest standards, prioritizing precision, safety, and customer comfort.
• Coach and support Stylists through real‑time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.
• Monitor service flow, wait times, and floor coverage; make adjustments as needed to balance selling and services during busy periods.
• Step in to resolve customer questions, returns, or escalations with care, professionalism, and sound judgment.
• Open and close the store and support daily operations, including inventory, merchandising, and visual standards.

Our Ideal Candidate

• An experienced retail leader with a proven ability to guide and motivate a sales team.
• Sales‑minded and service‑driven, with a strong belief that exceptional customer experience drives results.
• Comfortable performing hands‑on services, including Forever Jewelry welding and device‑based piercing, after training.
• Calm, confident, and organized, with the ability to prioritize and adapt in a fast‑paced environment.
• A thoughtful communicator who leads with kindness, clarity, and common sense.
• Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential.
• Flexible and reliable with scheduling, including weekends and holidays.
• Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs.

Perks & Benefits

• Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
• Dental and vision insurance options
• Flexible Spending Account (FSA) for pre‑tax contributions to medical and childcare expenses
• Two weeks of accrued vacation and 7 sick days
• Life insurance (1x annual salary) fully covered by Catbird
• Voluntary life insurance and short/long‑term disability at reduced group rates
• 7 days of backup childcare (in‑home or at a Vivvi childcare center)
• Catbird employee discount: 50–70% off the Catbird line and 30% off designer pieces
• 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
• Parental leave: 20 weeks total, with 12 weeks fully paid
• Pre‑tax transit benefits to help save on commuting costs
• Professional development stipend: $200/year, plus access to workshops and talks throughout the year
• The Catbird Foundation: At least 1% of all sales donated year‑round to nonprofits aligned with our values—over $2MM donated to date
• Cold brew in the summer
• Team bonding events and happy hours
• A warm, casual work environment where people can truly be themselves

$24 - $26 an hour

Plus commission~