Key Holder (Williamsburg)

Catbird; New York (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation time

Life insurance

Disability insurance

Employee discount

401(k) plan

Parental leave

Pre-tax transit benefits

Job summary

Catbird in NYC is seeking experienced Key Holders to lead the retail team on the sales floor, coach Stylists, and perform Forever Jewelry welding and piercing services. The role emphasizes customer connection, hands-on service, and daily store operations in a fast-paced environment.

Ideal candidates are seasoned retail leaders with a service-first mindset, capable of guiding a team, meeting sales goals, and ensuring safety and quality in all piercing and jewelry services.

Qualifications

• Experienced retail leader who can guide and motivate a sales team.
• Comfort performing hands-on services after training (e.g., Forever Jewelry welding and piercing).
• Strong communication and customer-service mindset with brand storytelling.
• Willingness to work weekends/holidays and adapt in a fast-paced environment.

Responsibilities

• Lead the sales floor with confidence and warmth, delivering high-touch customer experiences.
• Drive sales by actively engaging customers and selling demi-fine jewelry, Forever Jewelry, and piercing services.
• Perform Forever Jewelry welding and device-based ear piercings to high safety standards.
• Coach Stylists with real-time feedback, modeling selling behaviors and brand storytelling.
• Monitor service flow and floor coverage; balance selling and services during busy periods.
• Open/close the store and support inventory, merchandising and visual standards.

Skills

Retail leadership

Customer service

Sales skills

Hands-on jewelry services

Job description

Catbird is looking for experienced Key Holders to join our retail team in NYC.

Key Holders are floor leaders who set the tone for exceptional service and strong sales. You'll lead the selling floor, coach Stylists in real time, and deliver hands-on services including Forever Jewelry welding and device-based ear piercing while supporting daily store operations. This role is ideal for someone who loves customer connection, leading a team and being hands-on with beautiful product

Key Responsibilities

• Lead the sales floor with confidence and warmth, ensuring every customer receives a welcoming, high-touch buying experience.
• Drive sales by actively engaging customers and confidently selling demi-fine jewelry, Forever Jewelry, and piercing services.
• Perform Forever Jewelry welding and device-based ear piercings to the highest standards, prioritizing precision, safety and customer comfort.
• Coach and support Stylists through real-time feedback, modeling strong selling behaviors, service excellence and brand storytelling.
• Monitor service flow, wait times and floor coverage; make adjustments as needed to balance selling and services during busy periods.
• Step in to resolve customer questions, returns or escalations with care, professionalism and sound judgment.
• Open and close the store and support daily operations, including inventory, merchandising and visual standards.

Our Ideal Candidate

• An experienced retail leader with a proven ability to guide and motivate a sales team.
• Sales-minded and service-driven, with a strong belief that exceptional customer experience drives results.
• Comfortable performing hands‑on services, including Forever Jewelry welding and device-based piercing, after training.
• Calm, confident and organized, with the ability to prioritize and adapt in a fast-paced environment.
• A thoughtful communicator who leads with kindness, clarity and common sense.
• Jewelry or piercing experience is a plus, but curiosity and a commitment to learning are essential.
• Flexible and reliable with scheduling, including weekends and holidays.
• Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We're happy to discuss reasonable accommodations to support individual needs.

Perks & Benefits

• Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
• Dental and vision insurance options
• Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
• Two weeks of accrued vacation and 7 sick days
• Life insurance (1x annual salary) fully covered by Catbird
• Voluntary life insurance and short/long-term disability at reduced group rates
• 7 days of backup childcare (in-home or at a Vivvi childcare center)
• Catbird employee discount: 50-70% off the Catbird line and 30% off designer pieces
• 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
• Parental leave: 20 weeks total, with 12 weeks fully paid
• Pre-tax transit benefits to help save on commuting costs
• Professional development stipend: $200/year, plus access to workshops and talks throughout the year
• The Catbird Foundation: A portion of all sales donated year-round to nonprofits aligned with our values - over $2MM donated to date

$24 - $26 an hour

Plus commission!