Key Holder: Store Ops & Customer Experience Lead

Belk; California (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk is seeking a Key Holder to support the leadership team with opening and closing coverage. This hourly associate role drives store sales and customer experience during assigned shifts, promoting a positive in-store environment where we win together.

You will engage customers, lead by example in service behaviors, and help manage daily operations under store management guidance, including CSL walks and policy adherence.

Qualifications

• Must participate in Service Excellence leadership training.
• Must be 18 or rising senior in high school.
• High School Diploma or GED equivalent.
• Experience in retail preferred.
• Excellent communication skills.
• Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week.
• Internal applicants: 12-18 months required employment to be considered for the role.
• Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal.

Responsibilities

• Opens and/or closes the store and ensuring proper store procedures and policies are followed.
• Cover open CSL shifts (not responsible for coaching associates).
• Drives customer service during assigned period.
• Approves select POS transactions such as returns and voids.
• Resolves customer service issues as needed.
• Engages in promoting and selling products to ensure customer satisfaction.
• Ensures registers are opened/closed, doors opened/locked, alarms set correctly.
• Supports store manager with daily store operations coordination.
• Communicates CSL results to store leadership.
• Adheres to all company policies and maintains standards.

Skills

Leadership

Customer service

Communication

Teamwork

Education

High School Diploma or GED

18 or rising senior in high school

Job description

Belk is seeking a Key Holder to support the leadership team with opening and closing coverage. This hourly associate role drives store sales and customer experience during assigned shifts, promoting a positive in-store environment where we win together.

You will engage customers, lead by example in service behaviors, and help manage daily operations under store management guidance, including CSL walks and policy adherence.