Key Holder & Customer Experience Lead

Belk; Valley (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Belk is seeking a Key Holder to support store opening and closing coverage and to drive store sales and metrics. This hourly associate role combines leadership responsibility with frontline customer service in a dynamic retail environment.

As part of the leadership team, you will help deliver an exceptional in-store experience, model service behaviors, promote products, manage registers, and assist the store leadership with daily operations and policy adherence.

Qualifications

• Must participate in Service Excellence leadership training.
• Must be 18 or rising senior in high school.
• High School Diploma or GED equivalent.
• Retail experience preferred.
• Excellent communication skills.
• Able to work a flexible schedule including mornings, evenings, weekends.
• Internal applicants: 12-18 months required employment.
• Internal applicants: In good standing on last performance appraisal.

Responsibilities

• Opens and closes the store following procedures.
• Covers open CSL shifts; not responsible for coaching associates.
• Drives customer service during assigned period.
• Approves select POS transactions to serve customers.
• Resolves customer service issues as needed.
• Promotes and sells products to ensure satisfaction.
• Ensures registers are opened/closed, doors secured, alarms set.
• Supports store manager with daily operations.
• Communicates CSL walk results to leadership.
• Maintains company policies and procedures consistently.

Skills

Customer service

Leadership potential

Communication skills

Flexibility

Education

High School Diploma or GED

Tools

POS system

Job description

Belk is seeking a Key Holder to support store opening and closing coverage and to drive store sales and metrics. This hourly associate role combines leadership responsibility with frontline customer service in a dynamic retail environment.

As part of the leadership team, you will help deliver an exceptional in-store experience, model service behaviors, promote products, manage registers, and assist the store leadership with daily operations and policy adherence.