Key Holder - Part Time - Rice Village - Houston, TX

Mizzen+Main; Houston (TX); On-site; USD 22,000 - 28,000; Part time

Job summary

Mizzen+Main is seeking a part-time Keyholder to lead on the sales floor in Rice Village, Houston, opening/closing the store, and coaching teammates. This role blends customer service with leadership to maintain brand standards.

You will drive sales through product knowledge, handle transactions, and assist with merchandising while promoting events and community outreach. If you are reliable, tech-savvy, and energized by fashion, join us for a premium retail experience.

Qualifications

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer-first mindset.
• Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.
• Dependable and punctual, with the ability to follow direction and take initiative.

Responsibilities

• Open/close store as acting leader and manage daily tasks.
• Deliver exceptional customer experiences and guide shoppers with knowledge.
• Share product knowledge, drive sales, and process transactions.
• Maintain brand presentation, merchandising, and stockroom organization.
• Train and support new team members to Mizzen+Main standards.
• Promote events, launches, and store promotions to drive traffic.
• Ensure in-store events meet brand standards and customer experience.
• Own store upkeep, restocking, fitting rooms, displays.
• Enforce company policies and store safety.
• Grow customer base through networking and client follow-up.

Skills

Leadership

Customer service

POS systems

Retail knowledge

Communication

Tools

POS systems

Tablets

Job description

Key Holder - Part Time - Rice Village - Houston, TX

Houston, TX

WHO WE ARE

Founded in 2012 with the belief that there is a better way, Mizzen+Main is a premium men's brand with product rooted in performance fabrics and tailored silhouettes. Mizzen+Main is a multi-channel brand, comprised of our Ecommerce site, Retail Stores, and Wholesale Partners across the US, with our headquarters in Dallas, Texas. Our Values are simple and guide everything we do: We are people first, We think big, We have commitments, We act as owners and We never settle.

A BOUT THE ROLE

Mizzen+Main is seeking a driven, enthusiastic, and team-oriented Keyholder to support our retail team and serve as a leader on the sales floor. The ideal candidate has a passion for fashion, a strong sense of responsibility, excellent communication skills, and thrives in a fast-paced environment. This role includes key-holding duties, store leadership support, and direct customer interaction.

A DAY IN THE LIFE

• Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members.
• Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience.
• Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism.
• Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom.
• Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures.
• Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales.
• Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience.
• Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional.
• Understand and enforce all company policies and procedures to ensure store compliance and safety.
• Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up.

WHAT YOU’LL NEED

• Prior retail or customer-facing experience, preferably in a keyholder or supervisory role.
• Strong communication and leadership skills with a customer-first mindset.
• Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology.
• Availability to work flexible hours including evenings, weekends, and holidays as needed.
• Dependable and punctual, with the ability to follow direction and take initiative.

While this job posting emphasizes the key responsibilities and requirements. There may be additional duties, responsibilities and qualifications for this job.

PHYSICAL DEMANDS

• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.

Why Mizzen+Main?
At Mizzen+Main, we believe in combining performance fabrics with modern style — and our people are just as dynamic. Join a company where innovation, quality, and exceptional customer experiences are at the heart of everything we do. Do what you love and love what you do. Why wait? Today's a Good Day For It.