Key Holder (Part Time)

Boot Barn; Waterford (CT); On-site; USD 20,664,000 - 28,929,600; Full time

Job summary

Boot Barn seeks a Key Holder to deliver exceptional in-store service and lead by example alongside the store leadership team. You will master product knowledge, uphold merchandising standards, and support daily operations to help exceed sales goals.

You will be responsible for accurate POS transactions, adherence to promotions, and ongoing development of team members. This role requires reliability and strong customer focus to maintain Boot Barn's high standards.

Qualifications

• Provide exceptional customer service and build lasting relationships.
• Master product knowledge across categories, communicating features and benefits to customers.
• Maintain and achieve measurable goals such as UPT, ADT, add-ons, and data capture rates.
• Be informed about current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, displays, merchandising, and housekeeping.
• Process merchandise and monitor/replenish floor stock.
• Accurately and efficiently complete all sales transactions at POS with proper cash handling.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in our product categories and communicate product knowledge to customers.
• Maintain and achieve goals like UPT and ADT and customer information capture rates.
• Be informed about current promotions and ads to aid selling.
• Maintain merchandising standards and assist with floor moves, displays, and housekeeping.
• Assist with processing merchandise and replenishing floor stock as needed.
• Accurately complete all sales transactions and handle cash/media at POS.
• Partner with store leadership to develop team skills and drive sales activity.
• Complete opening and closing procedures per company standards and Time & Attendance policy.
• Adhere to all local, state, and company policies and procedures.
• Perform other duties as assigned by management.
• Demonstrate high quality work, attendance, and appearance.

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point‑of‑sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.