Key Holder (Part Time)

Boot Barn; Charleston (SC); On-site; USD 16,531 - 24,796; Full time

Job summary

Boot Barn in Charleston is seeking a reliable Key Holder to welcome customers, support store partners and help lead daily operations. You will develop product knowledge across categories, maintain merchandising standards, and process transactions at the POS while assisting with floor moves and stock replenishment.

This role emphasizes providing an exceptional in-store experience and driving sales. The position demands strong customer service, attention to detail, and adherence to company

Qualifications

• Deliver exceptional customer service and exceed sales expectations.
• Develop product knowledge across categories and convey benefits.
• Maintain merchandising standards and assist with floor moves.

Responsibilities

• Foster a service and selling culture to build customer relationships.
• Achieve metrics like UPT and ADT.
• Keep promotions and signage knowledge current.
• Assist with floor stock replenishment and merchandising.
• Complete opening/closing procedures and follow attendance policy.

Skills

Customer service

Leadership

Sales expertise

Product knowledge

Visual merchandising

POS proficiency

Merchandise handling

Tools

POS system

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point‑of‑sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.