Key Holder (Part Time)

Boot Barn; Ontario (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Boot Barn is seeking a Key Holder to engage customers, support store leadership, and help drive sales in partnership with the team.

The role emphasizes exceptional service, product knowledge, merchandising, POS transactions, and assisting with opening/closing procedures to ensure smooth operations and strong performance.

This position requires punctuality, teamwork and a professional appearance to uphold Boot Barn’s standards.

Responsibilities

• Foster a service and selling culture to build customer relationships.
• Become an expert in product categories and communicate features and benefits to customers.
• Maintain and achieve metrics such as UPT, ADT, add-ons and customer data capture rates.
• Be informed about current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, displays and store housekeeping.
• Assist with processing merchandise and replenishing floor stock.
• Accurately complete sales transactions and manage cash at POS.

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point‑of‑sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.