Key Holder (Part Time)

Boot Barn; Roanoke (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Boot Barn is seeking a Key Holder in Roanoke, VA to deliver exceptional in-store service, share product knowledge, and lead store partners to meet sales targets. You will support leadership in daily operations, merchandising, and customer engagement while ensuring accurate cash handling and POS proficiency.

The role emphasizes driving sales through excellent service, maintaining merchandising standards, and contributing to a positive team environment.

Qualifications

• : Strong customer service and sales skills are expected.
• : Knowledge of products and features to assist customers.
• : Ability to lead and support store partners; drive performance.

Responsibilities

• : Foster a service and selling culture; exceed expectations to build customer relationships.
• : Become an expert in product categories and communicate features and benefits.
• : Maintain store merchandising standards and assist with floor moves and displays.
• : Process transactions accurately; manage cash and POS accountability.
• : Partner with leadership to drive sales and develop the team.
• : Complete opening and closing procedures per Time and Attendance policy.

Skills

Customer service

Sales

Leadership

Product knowledge

POS proficiency

Merchandising

Education

Tools

POS system

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point‑of‑sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Key Holder Duties

• Foster a service and selling culture; exceed overall expectations to build long‑standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add‑ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company‑merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.