Key Holder: Lead Store Experience & Operations

Bath & Body Works; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-demand wages (DailyPay)

Tuition reimbursement and scholarship

Tuition-free education via Guild

40% merchandise discount

Employee assistance program (EAP)

Paid time off and parental leave

Brand ambassador and growth support

Job summary

Bath & Body Works in Lincoln, NE is seeking a proactive Key Holder to help execute the store’s sales plan and daily operations. You’ll lead the team in delivering standout customer experiences, apply product knowledge, and ensure alignment with company policies and strategies.

The role emphasizes coaching, performance feedback, and guiding opening/closing routines while supporting a high-energy, customer-focused environment. Availability for peak shifts is required.

Qualifications

• Thrive in a customer-first retail environment.
• Proven ability to drive sales and deliver great service.
• Strong communication and teamwork skills.
• Ability to provide on-the-spot coaching to associates.
• Flexibility to work peak times, evenings, weekends, and holidays.

Responsibilities

• Lead day-to-day store tasks including acting as Manager on Duty as scheduled.
• Provide feedback and recommendations to managers on performance.
• Deliver exceptional in-store experiences through product knowledge and selling.
• Maintain product knowledge, policies, and store strategies.
• Set daily direction for the team and oversee opening/closing routines.
• Create connections with customers, uncover needs, and make recommendations.
• Assist with floorset execution and visual presentation.
• Ensure safety and cleanliness standards are met.

Skills

Customer service

Leadership

Sales

Communication

Coaching

Education

High school diploma or GED

Job description

Bath & Body Works in Lincoln, NE is seeking a proactive Key Holder to help execute the store’s sales plan and daily operations. You’ll lead the team in delivering standout customer experiences, apply product knowledge, and ensure alignment with company policies and strategies.

The role emphasizes coaching, performance feedback, and guiding opening/closing routines while supporting a high-energy, customer-focused environment. Availability for peak shifts is required.