Key Holder — Lead Customer Service & Store Ops

Everything But Water, LLC; Palo Alto (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Benefits for eligible associates

Job summary

Everything But Water, the leading specialty retailer of women’s swimwear and resortwear, invites applications for a Key Holder role in Palo Alto. You will assist with store leadership, supervise sales staff when needed, and model our customer-focused selling approach.

The position requires energy, strong communication, and a commitment to brand standards. Responsibilities include ensuring shift coverage, maintaining store presentation, and driving sales in alignment with goals.

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Must be 18 years of age or older.
• Must be fluent in English.

Responsibilities

• Work closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates.
• Consistently deliver exceptional customer service by demonstrating the company’s selling model in a confident and knowledgeable manner.
• Maintain brand standards around cleanliness, organization, and visual presentation standards.
• Demonstrate an understanding of sales goals and align behaviors accordingly.

Skills

Retail sales

Supervisory experience

Customer service

Interpersonal communication

English fluency

Night/weekend/holiday availability

Job description

Everything But Water, the leading specialty retailer of women’s swimwear and resortwear, invites applications for a Key Holder role in Palo Alto. You will assist with store leadership, supervise sales staff when needed, and model our customer-focused selling approach.

The position requires energy, strong communication, and a commitment to brand standards. Responsibilities include ensuring shift coverage, maintaining store presentation, and driving sales in alignment with goals.