Key Holder (Full Time)

Boot Barn; Anchorage (AK); On-site; USD 22,000 - 26,000; Full time

Job summary

Boot Barn in Anchorage, AK seeks a Key Holder to lead our in-store experience, drive sales, and support store partners. You will develop team skills, communicate product knowledge, and help with merchandising and promotions while ensuring accurate transactions at the POS.

You will partner with the leadership team to meet store goals, maintain standards, and uphold company policies. The role emphasizes customer service, leadership, and a strong work ethic to represent Boot Barn's values.

Qualifications

• Foster a service and selling culture and exceed customer expectations.
• Becomes an expert in product categories and communicates features and benefits.
• Maintain and monitor promotions, merchandising standards and floor coverage.
• Assist with processing merchandise and stock replenishment as needed.
• Complete opening/closing procedures and adhere to attendance policies.

Responsibilities

• Foster a service and selling culture; exceed expectations and build relationships.
• Become an expert in product categories and communicate features and benefits.
• Maintain merchandising standards and assist with floor moves, display setup.
• Monitor floor stock and assist with replenishment.
• Ensure accurate sales transactions and cash handling at POS.
• Partner with leadership to drive sales and staff development.
• Adhere to company policies and attendance procedures.

Skills

Customer service

Leadership

Product knowledge

Visual merchandising

POS proficiency

Sales skills

Tools

POS system

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.

KEY HOLDER DUTIES

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.