Key Holder (Full Time)

Boot Barn; Gastonia (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Boot Barn is seeking a dedicated Key Holder to support store leadership in Gastonia, NC. You will foster a service and selling culture, become product expert, and help drive daily sales, POS accuracy, and customer engagement.

You will assist with floor moves, merchandise replenishment, promotions, and opening/closing procedures while upholding company policies and local laws. Strong communication and reliability are essential.

Qualifications

• Strong customer service and sales focus with a friendly demeanor.
• Accurate cash handling and basic POS transactions.
• Solid product knowledge to advise customers.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in our product categories and explain features and benefits.
• Maintain and achieve goals like UPT and ADT, and capture customer information.
• Stay informed on current promotions and ads.
• Assist with merchandising, floor moves, set up, and housekeeping.
• Monitor stock and replenish floor stock as needed.
• Accurately complete sales transactions and maintain cash accountability.
• Partner with leadership to develop skills and improve metrics.
• Complete opening and closing procedures per company standards.
• Adhere to local, state, and federal laws and company policies.
• Perform other duties as assigned by management.
• Demonstrate high quality work, attendance, and appearance.

Skills

Customer service

Cash handling

Product knowledge

Team support

Open/close duties

Tools

POS system

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.

KEY HOLDER DUTIES

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.