Key Holder (FT)

UNTUCKit; Short Hills (NJ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare Plan (Medical, Dental & Vis

401k

Life Insurance

Paid Time Off & Public Holidays

Short/Long Term Disability

Training & Development

Employee Discount 50-75%

Casual working environment

Wellness Resources

Job summary

UNTUCKit in Short Hills, NJ, is seeking a results-oriented retail leader who excels on the sales floor. You will coach teams, engage clients with personalized styling, and convert traffic into revenue while delivering a standout customer experience.

You will drive sales, lead with energy, and ensure operational excellence through training, open/close procedures, and KPI-driven insights. This role requires flexibility for retail hours and a passion for team success.

Qualifications

• Prior retail leadership or keyholder experience.
• Proven ability to drive sales and influence team performance.
• Strong clienteling skills and a customer-first mindset.
• High energy, strong communication skills, and a passion for results.
• Commitment to UNTUCKit core values: Be Kind, Own It, Work Together, Communicate, Mentor, Have Fun.
• Proven work experience as Supervisor, Key holder or Assistant Manager.
• Basic understanding of sales principles and customer service practices.
• Proficiency in Apple products and G-suite, Omni-channel POS systems.
• Solid communication and interpersonal skills.
• Ability to work in the store alone.
• Flexible with scheduling and retail hours.

Responsibilities

• Drive sales and client engagement, lead by example in achieving store goals.
• Coach associates to improve selling techniques and client engagement.
• Build and maintain client relationships and follow-up.
• Identify cross-sell and upsell opportunities to maximize transactions.
• Communicate product value to drive conversions.
• Lead the sales floor with energy and performance-driven culture.
• Inspire teammates, reinforce daily performance conversations, and deliver training.
• Open/close the store and maintain stockroom organization for selling efficiency.
• Monitor KPIs and translate customer feedback into insights.

Skills

Retail leadership

Sales coaching

Clienteling

Communication

Team motivation

Omni-channel POS

Education

High school diploma

Tools

Apple devices

G Suite

Omni-channel POS systems

Job description

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

What You’ll Do

Drive Sales & Client Engagement

• Lead by example in achieving and exceeding individual and store sales goals
• Proactively engage customers, assess needs, and deliver personalized styling solutions
• Build and maintain strong client relationships through effective clienteling and follow-up
• Identify opportunities to cross-sell and upsell to maximize each transaction
• Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

• Inspire and motivate associates to deliver high-performance selling behaviors
• Create a dynamic, energetic, and results-focused sales culture
• Coach team members in real time to improve selling techniques and client engagement
• Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

• Open and close the store with accountability for results and standards
• Maintain a visually compelling, sales-focused floor environment
• Ensure stockroom organization supports selling efficiency
• Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

• Prior retail leadership or keyholder experience
• Proven ability to drive sales and influence team performance
• Strong clienteling skills and a customer-first mindset
• High energy, strong communication skills, and a passion for results
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun
• Proven work experience as a Supervisor, Key holder or Assistant Manager
• Basic understanding of sales principles and customer service practices
• Proficiency in Apple products and G-suite, Omni-channel POS systems
• Solid communication and interpersonal skills
• Ability to work in the store alone
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.
• High school degree
• Health Care Plan (Medical, Dental & Vision) Gym reimbursement/rewards program
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off ( & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Casual working environment
• Wellness Resources
• 50-75% employee discount