A Key Holder at GreenAcres role acts as a supervisor on duty when management is not present, ensuring excellent customer service, smooth store operations, and adherence to company standards. The ideal candidate is passionate about organic products, sustainability, and team leadership.
Key Responsibilities:
- Open and close the store, including securing premises and handling cash procedures
- Serve as the manager on duty during assigned shifts, overseeing staff and operations
- Deliver exceptional customer service and resolve customer concerns professionally
- Support and supervise team members, providing direction and assistance as needed
- Ensure shelves and displays are fully stocked, organized, and visually appealing
- Monitor product quality, especially for perishable and organic items
- Assist with receiving deliveries, checking in products, and proper storage
- Enforce store policies, safety procedures, and cleanliness standards
- Support cashiers with transactions, returns, and register issues
- Maintain accurate cash handling and end-of-day reconciliation
Qualifications:
- Previous retail or grocery experience required; supervisory experience preferred
- Strong leadership and problem-solving skills
- Excellent customer service and communication abilities
- Dependable, punctual, and trustworthy with a high level of integrity
- Interest in organic, natural, and sustainable products
- Ability to work independently and make sound decisions
- Flexible availability, including evenings, weekends, and holidays
Physical Requirements:
- Ability to stand and move throughout the store for extended periods
- Ability to lift up to 50 pounds
- Frequent bending, reaching, and stocking
- Fast-paced retail environment focused on organic and natural foods
- Team-oriented culture with a strong emphasis on customer experience
- May involve early morning or late evening shifts
- Employee discounts on organic products
- Opportunities for advancement into management roles
- Training in product knowledge and store operations