Key Holder Sales Associate

Carpenter Bros Hardware Do It Center; Ann Arbor (MI); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Locally owned and operated

Employee discounts

Free uniforms

Wellness resources

Job summary

Carpenter Bros Hardware Do It Center in Ann Arbor is seeking a reliable, customer-focused Key Holder Sales Associate to join our team. This fast-paced, community-driven retail environment values service, teamwork, and initiative.

Open and close the store, guide customers, operate the POS, and keep shelves neat while supporting daily operations and seasonal displays. Prior retail or customer service experience is preferred. Locally owned with employee discounts and wellness resources.

Qualifications

• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Dependable, punctual, and detail-oriented.
• Ability to work independently and take initiative.
• Comfortable handling responsibility, including opening/closing duties.
• Basic knowledge of hardware, lawn & garden, or home improvement products is a plus.

Responsibilities

• Open and close the store independently, following all procedures.
• Provide friendly, knowledgeable customer service and product guidance.
• Assist customers with purchases, product selection, and problem-solving.
• Operate POS system and handle cash transactions accurately.
• Maintain store cleanliness, organization, and merchandising standards.
• Stock shelves and assist with inventory management.
• Support the team in daily operations, including seasonal displays and promotions.
• Help oversee store activity in the absence of management.

Skills

Customer service

Communication

Teamwork

Reliability

Initiative

Job description

Benefits

Locally owned and operated

Employee discounts

Free uniforms

Wellness resources

You might be a great fit if…

You enjoy serving others as we would like to be served.

Making the best even better.

You enjoy making a difference in your community.

You enjoy helping others.

You enjoy working in teams.

You're motivated to learn new skills.

Job Summary

We’re looking for a reliable, customer-focused Key Holder Sales Associate to join our team. This role is ideal for someone who enjoys working in a fast-paced, community-driven retail environment and takes pride in delivering excellent service while supporting daily store operations.

Responsibilities

Open and close the store independently, following all procedures Provide friendly, knowledgeable customer service and product guidance Assist customers with purchases, product selection, and problem-solving Operate POS system and handle cash transactions accurately Maintain store cleanliness, organization, and merchandising standards Stock shelves and assist with inventory management Support the team in daily operations, including seasonal displays and promotions Help oversee store activity in the absence of management

Qualifications

Previous retail or customer service experience preferred

Strong communication and interpersonal skills

Dependable, punctual, and detail-oriented

Ability to work independently and take initiative

Comfortable handling responsibility, including opening/closing duties

Basic knowledge of hardware, lawn & garden, or home improvement products is a plus

Goals

Deliver exceptional customer service by creating a welcoming, helpful in-store experience that builds trust and repeat business Support daily store operations by ensuring smooth opening/closing procedures, organized merchandising, and accurate transactions Drive sales and team performance by staying proactive on the floor, assisting customers effectively, and maintaining a positive, productive environment