Key Holder/Barista PT @ Miami Marriott Biscayne Bay

Event Network, LLC; Miami (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Limited medical plan

Dental and vision insurance

Term life insurance & AD&D

Employee Assistance Program (EAP)

401(k) Retirement Plan

Paid Sick Time

Employee Discounts: 25%

Job summary

Event Network, LLC is hiring a part-time Keyholder / Barista to deliver excellent guest experiences while supporting daily store operations in a fast-paced environment.

You will craft high-quality beverages, assist guests with merchandise, and help open/close procedures, working with management to maintain service standards and achieve sales goals.

Qualifications

• Prior experience as a keyholder, barista, or retail/food service preferred.
• Friendly, outgoing hospitality mindset with strong guest service.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and attractive displays.
• Food handler card preferred; must be 21+ for liquor sales where applicable.
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Guest Experience & Sales: greet guests, prepare beverages, assist with merchandise, promote products, and drive sales.
• Store Operations: support opening/closing, process POS transactions, track waste, manage displays.
• Cleanliness, Safety & Compliance: maintain cleanliness, follow health guidelines, protect assets, comply with laws.
• Team Collaboration: work with team to hit sales/service goals and maintain a positive environment.

Skills

Customer service

Hospitality mindset

Cash handling

Barista skills

Merchandising

Team collaboration

Job description

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve.

Job Summary

As a Keyholder / Barista, you play an important role in delivering exceptional guest experiences while supporting the daily operations of the store. This position blends retail sales with café service, allowing you to craft high-quality beverages, assist guests with merchandise, and support store operations including opening and closing procedures. You will work closely with the management team to maintain strong service standards, meet sales goals, and create memorable moments for every guest in a fast-paced, dynamic environment.

Key Responsibilities And Accountabilities

Guest Experience & Sales

• Promptly greet all guests and offer assistance to provide exceptional guest service.
• Prepare and serve coffee, specialty beverages and food items with quality and consistency.
• Engage guests in conversation using open-ended questions to recommend products, beverages, and promotional items.
• Practice suggestive selling to increase sales and enhance the guest experience.
• Maintain strong knowledge of store merchandise, beverages, promotions, and key performance indicators (KPIs).
• Educate guests on food, beverage, and retail offerings.

Store Operations

• Support daily store operations including opening and closing procedures.
• Accurately process transactions through the POS system, including cash, credit cards, employee discounts, guest room charges, and hotel property charges.
• Monitor and record daily waste to support operational efficiency.
• Assist with merchandising and maintain visual presentation standards for food, beverage, and retail products.

Cleanliness, Safety & Compliance

• Maintain store cleanliness and adhere to food safety and sanitation standards.
• Follow all company, hotel, and local health department guidelines.
• Recognize and address potential security risks while protecting company assets.
• Follow all applicable state and federal laws, including policies related to loss prevention, timekeeping, and store operations.

Team Collaboration

• Work collaboratively with team members to achieve store sales and service goals.
• Foster a positive, inclusive, and service-focused work environment.
• Support leadership by modeling strong service standards and operational excellence.

Skills & Qualifications

• Previous experience as a keyholder, barista, or retail/food service associate preferred.
• Friendly, outgoing personality with a strong hospitality mindset.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Basic knowledge of food safety practices (Food Handler’s Card preferred).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays.

Physical Demands

• Frequent standing and walking for up to 8 hours per shift (except during required breaks).
• Frequent use of hands to prepare beverages, operate POS systems, and handle merchandise.
• Occasional reaching, stooping, kneeling, or climbing.
• Ability to lift and move up to 40 pounds.
• Ability to read, count, and complete required operational paperwork accurately.

BRING YOUR PASSION AND TALENT TO OUR TEAM!

Event Network celebrates diversity and is proud to be an equal-opportunity employer. We’re committed to creating an inclusive environment for all Team Members.

Employee Benefits:

Event Network is committed to supporting the health and well-being of our team members. As part of our benefits package, we offer the following to part-time team members: provides Part-time team members with a variety of voluntary coverage options.

• A limited medical plan, dental, and vision insurance, term life insurance, and AD&D
• Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Paid Sick Time
• Employee Discounts: 25% discount to shop at our stores; and a separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.