Key Holder/Barista (Part-Time) @ Omni Parker House

Event Network, Inc.; Boston (MA); On-site; USD 17,000 - 22,000; Full time

Job summary

Event Network, Inc. in Boston, MA is seeking a Keyholder / Barista to deliver exceptional guest experiences while supporting daily store operations. The role blends retail with café service, crafting beverages, assisting guests with merchandise, and helping with opening/closing procedures.

Responsibilities include greeting guests, suggesting products, processing transactions via POS, maintaining cleanliness, and upholding food safety standards in a fast-paced environment.

Qualifications

• Previous experience as a keyholder, barista, or retail/food service associate preferred.
• Friendly, outgoing personality with a strong hospitality mindset.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Basic knowledge of food safety practices (Food Handler’s Card preferred).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Greet guests and provide exceptional guest service.
• Prepare and serve coffee, beverages, and food items.
• Engage guests to recommend products and promotions.
• Suggestive selling to increase sales.
• Maintain knowledge of store merchandise, beverages, promotions, and KPIs.
• Educate guests on food, beverage, and retail offerings.
• Open and close procedures.
• Process transactions via POS including various charges.
• Monitor and record daily waste.
• Assist with merchandising and visual presentation.
• Maintain store cleanliness and adhere to food safety standards.
• Follow health department guidelines and security measures.
• Work with team to meet sales and service goals.
• Foster an inclusive, service-focused environment.
• Support leadership by modeling service standards.

Skills

Hospitality mindset

Customer service

Communication

Attention to detail

Organizational skills

Merchandising

Food safety basics

Tools

POS system

Job description

60 School St, Boston, MA 02108, USA

Job Description

Posted Monday, July 20, 2026 at 10:00 AM

YOUR FUTURE BEGINS AT THIS PREMIER DESTINATION

At Event Network,we believe the experience matters.

Job Summary

As a Keyholder / Barista, you play an important role in delivering exceptional guest experiences while supporting the daily operations of the store. This position blends retail sales with café service, allowing you to craft high-quality beverages, assist guests with merchandise, and support store operations including opening and closing procedures. You will work closely with the management team to maintain strong service standards, meet sales goals, and create memorable moments for every guest in a fast-paced, dynamic environment.

Key Responsibilities and Accountabilities

Guest Experience & Sales

• Promptly greet all guests and offer assistance to provide exceptional guest service.
• Prepare and serve coffee, specialty beverages and food items with quality and consistency.
• Engage guests in conversation using open-ended questions to recommend products, beverages, and promotional items.
• Practice suggestive selling to increase sales and enhance the guest experience.
• Maintain strong knowledge of store merchandise, beverages, promotions, and key performance indicators (KPIs).
• Educate guests on food, beverage, and retail offerings.

Store Operations

• Support daily store operations including opening and closing procedures.
• Accurately process transactions through the POS system, including cash, credit cards, employee discounts, guest room charges, and hotel property charges.
• Monitor and record daily waste to support operational efficiency.
• Assist with merchandising and maintain visual presentation standards for food, beverage, and retail products.

Cleanliness, Safety & Compliance

• Maintain store cleanliness and adhere to food safety and sanitation standards.
• Follow all company, hotel, and local health department guidelines.
• Recognize and address potential security risks while protecting company assets.
• Follow all applicable state and federal laws, including policies related to loss prevention, timekeeping, and store operations.
• Work collaboratively with team members to achieve store sales and service goals.
• Foster a positive, inclusive, and service-focused work environment.
• Support leadership by modeling strong service standards and operational excellence.

Skills & Qualifications

• Previous experience as a keyholder, barista, or retail/food service associate preferred.
• Friendly, outgoing personality with a strong hospitality mindset.
• Passion for coffee, beverages, and delivering exceptional guest experiences.
• Strong communication, attention to detail, and organizational skills.
• Experience with merchandising and maintaining visually appealing displays.
• Basic knowledge of food safety practices (Food Handler’s Card preferred).
• Must be 21 years of age for liquor sales (where applicable).
• Flexible availability including mornings, evenings, weekends, and holidays.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequent standing and walking for up to 8 hours per shift (except during required breaks).
• Frequent use of hands to prepare beverages, operate POS systems, and handle merchandise.
• Occasional reaching, stooping, kneeling, or climbing.
• Ability to lift and move up to 40 pounds.
• Ability to read, count, and complete required operational paperwork accurately.

Pay Rate: $16.50/hour

BRING YOUR PASSION AND TALENT TO OUR TEAM!

Ready to make an impact and be part of something extraordinary?Apply todayand take the next step in your career journey with us!

Event Network celebrates diversity and is proud to be an equal-opportunity employer. We’re committed to creating an inclusive environment for all Team Members.